Customer Service Data Entry
Resume:
MICHELE
BRIDGES
adyf0j@r.postjobfree.com
**** ****** **., *****, ** 66071
SUMMARY
Dedicated and meticulous Office Manager with over 30 years of experience excelling at customer service, prioritizing, completing multiple tasks simultaneously, and achieving project goals. Flexible and focused team player with unique skill set to streamline operations.
Creating and executing fundraisers is true passion. Started "Stomping Out Cancer 5K" in Miami County to raise money for our local cancer foundation, typically giving the foundation between $6000 - $10,000.
A strong team player but also work individually as am self driven.
SKILLS
Senior Leadership Support
Interviews and On boarding
Customer- and service-oriented
Accounts Payable
Accounts Receivable
Invoicing and Billing
Scheduling and calendar management
Data Entry
Issue and conflict resolution
Reliable and trustworthy
Event coordination
Friendly, positive attitude
Customer relations
EXPERIENCE
FIRELAKE SOAPERY 06/2020 TO PRESENT
OFFICE MANAGER CONSTRUCTION/LANDSCAPE 02/2017 to 05/2020
Perfect Cut Lawn and Landscape LLC - 4 Lewis Dr, KS
Created local trucking company from ground up.
Responsible for interviews, hiring and managing drivers.
Paperwork completions, background checks, implementing rules and regulations, drug screening liaison.
Schedule training, handled all communications with drivers to ensure preparedness.
Procurement of loads going out and secured loads coming back as to not travel empty.
Increase office organization by developing filing system and customer database protocols.
Quickbooks
Strengthened community outreach by coordinating fundraisers, including managing marketing, vendor relations and volunteer supervision processes.
Quote and prepare proposals for business.
Interviewed, on boarded, developed and oversaw daily activities, clerical and administrative office personnel.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Planned for major business changes, including system conversions and office moves.
Liaison for customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Business creation, handled paperwork with state to start new businesses.
SALES ASSOCIATE/LEAD CSR 11/1997 to 02/2017
Suddenlink Communications - Paola, KS
Top in store sales for largest region, resulting in pay raise and travel.
Collaborated with fellow sales team members to achieve group targets, frequently exceeding target numbers.
Dispatch to 8 technicians, assuring promptness and schedules.
Equipment set-up and distribution.
Met customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Processed orders through convergys and coordinated product installations.
Sold various products by explaining unique features and educating customers on proper application.
Utilized active listening skills to quickly resolve problems.
Input customer data.
Managed customer complaints and rectified issues to complete satisfaction.
Handled payment processing
MARKETING SERVICE MANAGER 08/1982 to 10/1997
Beneficial Finance - Overland Park, KS
Military Loan Department Head.
Posted Military Allotment payments.
Data Entry Financial Loans.
Resolved Customer Complaints.
Oversaw Collections.
Led staff meetings for team of 8 to communicate directives.
EDUCATION AND TRAINING
Louisburg High School - Louisburg, KS
High School Diploma
REFERENCES
Lee Mott
Former Supervisor, Suddenlink Communications/Friend
Paola, KS
(913-) 294-6427
Frank Kelley
Sheriff Miami County Kansas
Friend/Cops for Tots Program
Paola, KS
Julie Zoller Scott Hanf
Employer, Fire Lake Soapery/Friend Country Concrete/Friend
Paola, KS Paola, KS
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