Customer Service High School

Christina Nelson

*** ******* ***** ****, ********, North Carolina, 28433, US • 1-910-***-**** • ******************@*****.*** Rental maintenance/Cleaner - November, 2022 to July, 2023 Bald head island services - Bald head island, North Carolina Transported [Products] to customer locations,

Interacted with customers face-to-face in order to understand their residential detailing needs and provide quality service, Used cleaning agents, applicators, and cleaning devices to clean upholstery, rugs, and other surfaces. Immediately reported any customer-related issues to company owner for prompt assistance and resolution. Solved issues, improved operations, and provided excellent customer service. Rural Carrier Associate - November, 2021 to August, 2022 United States postal services - Leland, NC

Transported mail and oversized packages to customer locations. Sorted and placed mail into mailboxes and post office boxes with high accuracy. Loaded and secured items in trucks to avoid parcel damage during delivery. Inspected truck equipment and supplies and reported any problems or safety hazards to supervisors following each shift. Worked directly with customers to deliver mail, packages, and orders. Greeted customers and provided information on mail pick-up times, postal regulations, and delivery costs. Mobile Phlebotomist - February, 2020 to September, 2021 Elite diagnostics - Charlotte, NC

Kept my phlebotomy cart, carrier, and station fully stocked. Kept track of patients' medical histories, vital statistics, and test results in electronic medical records. Talked to patients about their fears, explained procedures, and encouraged them to cooperate during blood draws. Checked blood and specimen collection orders for accuracy, notifying nurses or physicians if there were any discrepancies between the order and the nursing station logs.

Ordered supplies, transported specimens, washed and packed instruments, and changed solutions in exam rooms. Nurse assistant/ caregiver - January, 2018 to June, 2018 Loving heart home care - South port, North Carolina Provided immediate assistance to assess needs and pursue optimal care in both emergency and routine paging situations. Worked with interdisciplinary healthcare teams to provide patients with high-quality care. Increased patient satisfaction by assisting with activities of daily living such as bathing, dressing, toileting, and exercising. Gathered biological specimens for requested tests and prepared them for transport to the lab. Kept track of important patient data and relayed it to healthcare staff in order to improve treatment planning and delivery. Responded to patients' physical, emotional, and developmental needs in an appropriate manner. Crew Trainer/CashierSupervisor - May, 2017 to January, 2018 Hardees - Leland, NC

Responded quickly to customer concerns and resolved issues. In charge of day-to-day operations and equipment maintenance. Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department. Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers. Strictly adhered to protocols while remaining calm and efficient in emergency situations. Assisted customers by answering questions, responding to inquiries, and handling phone requests. Accepted packages that had been delivered, verified products, and double-checked delivery totals. Provided accurate merchandise to each customer.

WORK HISTORY

Psychiatric Technician - Certificate - 2019

Caring For Life - Castle Hayne, NC

CPR - Certificate - 2019

Caring For Life - Castle Hayne, NC

E.K.G Technician - Certificate - 2018

Caring For Life - Castle Hayne, NC

High school Diploma - 2018

Cathy’s home school - Delco, NC

Customer service

Problem resolution

Supervision

Organization

Communications

First Aid/CPR

time management

budgeting

merchandise handling

fast learner

punctual

Social

multitasking

patience

self motivation

leadership

redirecting

detailed oriented

Venipuncture

adaptable

calm under pressure

document control

I am a dedicated and fast learning individual, I am very punctual and hard working, people always refer to me as outgoing and social, I am always on time for work and put my all into my daily tasks and assignments, I always go above and beyond for the companies I work for. EDUCATION

SKILLS

PROFESSIONAL SUMMARY

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