Project Manager Management

Atlanta, GA ***** 216-***-****

*******@*****.***

SUMMARY

Project Delivery Executive that is solution-driven with extensive experience in managing and implementing major enterprise medium to large projects and programs in Agile and Waterfall environments. Proficient in project management methodologies including PMBOK with the ability to create and execute project plans, manage risks, budgets, and ensure timely delivery of high-quality software and solutions. Collaborate with senior-level management, internal / external stakeholders, and vendors; building valuable relationships, project buy-in via visioning sessions, and effective communication plans.

KEY SKILLS

Project Management

Program Management

Product Management

IT Management

Organizational Management

Stakeholder Management

Risk Management

SDLC

ITIL

Applications

Infrastructure

Agile Methodology

Scrum

Release Management

IT Governance

Data Analysis and Management

System Administration

Technical Documentation

Disaster Recovery Planning

IT Security

Vendor Management

Help Desk Management

PROFESSIONAL EXPERIENCE

ALLEGIANT AIR LLC, Las Vegas, NV 02/2022 – 04/2023

Solutions Delivery Manager III

Responsible for overall project governance, knowledge base and templates to track projects and programs under the Enterprise Program Management Office (EPMO), Creating project management guides and knowledge base. Mentor and onboard lesser experienced SDMs on delivery processes.

Proven program leader responsible for managing teams, PMR review, coordinating strategic efforts, and completing multiple complex enterprise level projects.

Collaborated with Product Managers, Business Managers, internal customers, vendor partners, internal IT teams, and scrum masters to evaluate projects, manage communications, set deadlines, assign tasks, review progress, document/update project plans, manage the risk, create budgets and report portfolio status to C-level staff.

Highlights

Successfully implemented a Training Management System (TMS) that tracks above and below-wing training events mandated by various government entities across several lines of business within airline enterprise.

Successfully led a multi-million-dollar New Base Opening in Provo, Utah. Worked with executive key stakeholders to create operational fully functional airbase. Focusing on safety, compliance, Operations and staffing requirements. Heavily focused on SRM and mitigating risks in Coruson. Removing all impediments to assure successful first flight. Created SOP, project plan and signoff documents for the entire implementation that will cut down risks and overall project timeline by 25%.

Assumed leadership for 2 highly anticipated complex software implementations that was in red, lacking leadership and team cooperation to delivering on time and under budget projects. Received accolades from the Executive Team for getting projects to completion.

CONCERT AI, Memphis, TN 06/2021 – 02/2022

Technical Project Manager

Provided leadership and direction for all product delivery activities. This includes oversight, process improvement and coordination of data curation and clinical project management activities, working with IT, RWD S&O staff, the curation software team, and other personnel as related to data operations, assessments and staffing needs with management.

Served as the point of contact for operational activities on studies and liaison with Customer Success Team. This included leading internal and external team meetings, monitored the creation and distribution of execution-level delivery of products and managed client expectations in reference to timelines, budgets, identifying risks, and effective resolutions.

Utilized Agile approach leading scrum teams, sprint planning, communication plans, resource planning and Release management using JIRA/Confluence for overall project oversight.

Highlights

Collaborated with cross functional offshore/onshore teams, defined project team roles and responsibilities that helped reach pipeline delivery goals.

Created project plan including timelines, documented scope changes and approvals, set and managed expectations with stakeholders, Sponsors, and Senior leadership. Tracking study progress providing status updates for process improvement, Agile adoption and metric reporting.

Created RCA process to help identify deficiencies in service and rework as data flows through pipeline. Determining data issues upstream that impact data downstream.

MCCARTHY, BURGESS, & WOLFF, Cleveland, OH 07/2019 – 05/2021

Project Manager

Served as primary owner for all strategic initiatives for MBW. Set up the Project Management Office (PMO) for over 30+ current and projected projects for MBW's Operations and IT departments that included 75% infrastructure and 25% software or process improvement initiatives.

Responsible for resource allocation, contract negotiations, software evaluation, and vendor management. Set up IT governance for oversight, created OCM plans and training to help stakeholders adjust to new changes and governance that may impact the organization.

Facilitated team meetings, validation sessions, and weekly status reports to ensure project success. Commissioning PMI standards utilizing PMBOK methodology, Agile and SDLC to minimize risks and successful Go-Lives. Created implementation plans, project timelines, milestones, communication plans, and risk mitigation strategies.

Managed efficiency in supporting Data Center environment that is SOC II and ISO certified, which entailed 3 sites (2 in Ohio, 1 in Oklahoma) and onboarding of 2 new sites (Illinois and Canada). Sourced and managed offshore IT Support and DevOps teams in India to help manage the efforts.

Highlights

Successfully implemented the AI-based Intelligent Virtual Assistant (IVA) that helped transform the business. It engages customers and clients in a better self-guided process that eliminated the need to speak with a Live Agent to settle/negotiate disputes or pay their collections bill.

Successfully managed the telecommuting initiative, removing 75% staff from all locations to WFH model during heightened pandemic crisis, making sure ISO 27001 and SSAE compliancy was maintained by updating disaster recovery and business continuity plans.

Successfully managed the data ingestion of huge datasets for collection efforts on behalf of major consumer and commercial accounts. Cutting down process time by 50%.

EXPERIS IT, (PROGRESSIVE INSURANCE), Cleveland, OH 04/2019 – 07/2019

Senior IT Contracts and Vendor Management Analyst Contractor

Worked with various business units to understand their technology needs, ensure inventory control and negotiate with vendors on technology, labor, or services.

Collaborated directly with Sourcing and Legal to bring contracts up to current standards, negotiated terms, fees, and services depending upon translated technical terms to business, and facilitated meetings with C-level staff, including CIO and CFO, for contracts over $1M+ to advocate need and ensure all risks are mitigated.

Utilized technical aptitude and the ability to analyze IT technical requirements to determine the appropriate vendor to deliver business needs to the organization. Analyze and interpret RFPs, SOWs MSAs, and legal documents.

Highlights

Streamlined the contracting processes that cut down time of procurement by months. Less checkpoints, better governance, quicker turnaround, and approval.

Documented the negotiation practices and completed process reengineering so the internal customer could have transparency in the process of their ask.

Updated the IT resource management tool, improving process to give better insight when IT resource license is expiring giving Analyst enough lead time to get new multi-year contract renewed without stop in service.

IBM WATSON HEALTH, Cleveland, OH 10/2015 – 09/2018

Service Delivery Manager / Program Manager

Built partnerships between clients, Team IBM, vendors, and subcontractor organizations, managing EHR implementations to address business opportunities in healthcare and big data sector. Performed client relationship management, consultative selling, financial / business management, portfolio / program management, and team / people management.

Responsible for Senior Leadership metric reporting, resource allocation and resource performance assessments. Completed resource planning based on growth, demand, and capacity analysis and reviewed with Team Leads / Managers, ensuring resource demand and capacity plans were aligned with business realities.

Created written standards, implementation plans, project plans, and OCM plans for pipeline integrations. Facilitated adoption of agile approach and created Scrum ceremonies and Lean rituals to move the company to a global stage in a Continuous Delivery environment.

Created communication plans, production reports and Release tickets (JIRA/Confluence) and overall JIRA administrator and workflow setup. Monitored creation and distribution of execution-level delivery schedules, conferring with Operations, Analytics, DevOps and Client Service leaders to determine customer and business needs, progress of work, pipeline and velocity reports, budgets and completion of deliverables, improving holistic view into status of project tasks and milestones.

Highlights

Served as point of contact for Ad Hoc and customer requests, researching UAT issues, expediting work, Hotfix, Application Release and creating Root Cause Analysis (RCA) reporting that cut down rework by 50%.

Implemented process improvement, OCM plan, system enhancements, and business re-engineering, utilizing Lean initiatives to streamline routine tasks, procedures, and reporting standards used organization wide for EHR ingesting and data pipeline for over 1000+ clients.

Project Manager for multi-million 3rd party (SaaS) software implementation that was rolled out to over 10+ IBM offerings across world. Created implementation plans, project timelines, milestones, communication plans and risk mitigation. Managed over 30+ project teams; facilitating team meetings, validation sessions, weekly status reports and project “go lives”.

MASTECH INC/ CGI CONSULTING (PNC BANK), Cleveland, OH 08/2014 – 06/2015

Risk and Analytic Department Consultant

Contracted to document data systems/data warehouse interactions and dependencies for a risk portfolio of 25+ applications. Worked with IT and Line-of-Business stakeholders for each application, gathering information to create deliverable.

Deemed PM to create and handle all project-related documentation and communication plans supporting various PNC Risk teams.

Created project plans and data-mapping matrix; assisted in creating architectural diagrams, critical jobs and data workflows, database standards, user-case scenarios for proposed future data warehouse. Established data sharing rules and the daily use of data systems in organization.

Developed database schema, testing plan, and conducted data testing in Oracle Enterprise current system, informing various teams of dependencies of various integrations.

Highlights

Created Disaster Recovery plan and tier level system outage communication plan that informs when a system may impact entire enterprise and/or various LOB system integrations.

Created SOPs, KPIs, ABC metrics, BI dashboards, OCM communication plan, and documentation, maintaining portfolio compliance.

RNR CONSULTING INC, Cleveland, OH 10/2012 – 07/2014

Management Consultant

Established PMO office for a county government entity that guided project teams with project management guidelines, templates, and processes. Worked on various initiatives throughout the county’s divisions providing consulting services utilizing PMBOK, Waterfall, and Agile methodologies and Lean approaches.

Analyzed trends and modified program procedures, techniques, and requirements, helping move clients to peak performance.

Researched best practices and KPIs with similar sized cities and created final recommendation reports that included process improvements, data system improvement, outsourcing strategies and mode, increasing efficiency.

Created gap analysis, cost-benefit analysis, current state process maps, and future state workflow maps and utilized Lean approach in process improvement for making best-case recommendations.

Developed OCM plan and action plans for management and change agents to boost employee morale after huge process change projects.

Few Client Engagements:

Baltimore County, Dept. of HHS, MD (Organizational Change Management Plan)

Project Manager

Created a project plan utilizing Clarity PPM; scope, budget and facilitate validation sessions.

Created OCM plan and action plans for management and change agents.

Created branding material for internal and external stakeholders. While facilitating employee engagement creating recognition plan that included certificates, media and web content to be published in quarterly newsletter.

Oregon Department of Forestry, OR (Procurement System Planning)

Project Manager/Senior Consultant

Created “As-Is” and “To-Be” process workflows in MS Visio. That led to the creation of Gap Analysis with recommendations for short, mid, and long-term goals.

Conducted system evaluation, including infrastructure, applications, network, and current business process. Created functional, technical and integration requirements for new procurement system for the State.

Created Cost Benefit Analysis and RFP template for solicitation for new procurement system bid process.

Cascade Water Alliance, WA (Requirements Definition, Selection and Implementation)

IT Project Manager

Implemented processes with SDLC methodology; gather information, create “As-Is” process maps, gap analysis, document index structure and document mapping matrix.

Reviewed state and local regulations to create policies for document management and retention.

Created business and technical requirements for proposed document management system.

Created RFP; assisted with vendor selection, contract negotiation, software implementation plan, and testing plan.

CLEVELAND CLINIC FOUNDATION, Cleveland, OH 07/2008 – 10/2012

Data Analyst/ System Administrator/ Project Manager

Served as Systems Lead and Project Manager in Philanthropy Institute after reorganization of division. Advised Leadership and LOB teams on requirements, integration and system upgrades for EPIC Systems, Ascend ONE and various software applications and data warehouse.

Cleansed data from multiple sources that integrated with internal data warehouse to identify potential donors’ propensity to give for Major Gifts, Event management, Marketing, and corporate sponsorship solicitations. Coordinated reports for funding proposals, donor communications, and stewardship reports highlighting Cleveland Clinic's priorities and the use of donor gifts.

Provided guidance and approval on process changes, IT security, system enhancements, performance, optimization, and issue resolution for systems / environment integrations for multiple healthcare data systems. Developed SOPs, technical documentation, risk management plans, disaster recovery and communication plans. Developed policies, best practices, methods, and metrics; as well as designed strategies, helping move from current to future organizational needs.

Certified in ICE leading measures and monitoring of IT programs and system audits that received high scope of scrutiny under HIPAA and financial responsibility mandates, playing key role in formulating IT Security policies and management guidelines.

Highlights

Led systems integration and upgrades for EPIC Systems, Ascend ONE, Lawson and various software applications with limited resources after entire systems Team resigned.

Developed SOPs and technical documentation in critical time for division. Helped to navigate some critical systems when entire Systems staff resigned on same day including Supervisor.

Successfully communicated complex technological terms clearly, adjusting to audience’s level of knowledge. Formulating IT Security policies and management guidelines based on ICE leading measures and monitoring of IT programs and system audits.

STARTING POINT, Cleveland, OH 01/1999 – 06/2008

Data Analyst/Asst. MIS Manager

Served as Technical Lead for design, data migration, implementations, vendor management for in-house, Commercial-Off-The-Shelf (COTS), SaaS and other software implementations following SDLC and ITIL for over 20+ software, infrastructure, and other initiatives.

Researched and collected data to strengthen childcare and early education programs. Created custom datasets for strategic planning and program improvement to improve the company’s reach. Conducted evaluations and prepared reports to track resource allocation and provider referrals for preparation of funding campaigns and to improve visibility.

Served as Asst. MIS Manager assisted with training and onboarding processes with Data Analyst in network administration duties, server management, helpdesk, software deployment, security updates and patch installation.

Served as Data Analyst/DBA for (6) six in house and (3) three external data management, ETL and Oracle applications.

Highlights

●Provided advance application support and guidance to end users, trained less experienced MIS personnel to troubleshoot various software and network systems. Designed Help Desk/TA Request system that cut down helpdesk support calls by over 50%.

●Designed and implemented data system to bridge business requirements for a pilot program that was adopted and used across State of Ohio to track program deliverables for Certified Childcare Providers.

●Created SOWs, project plans and handled budgets ranging from $5,000 – $100,000 for various IT initiatives for organization and contracted sites. Utilized Microsoft Project to monitor project milestones and goals to produce sound deliverables.

EDUCATION

Master of Business Administration (MBA), Franklin University, Columbus, OH

Bachelor of Science in Information Technology, Franklin University, Columbus, OH

REPRESENTATIVE TRAINING & SEMINARS

Project Management Methodologies (PMBOK) – IBM/Skillport, Cleveland, OH

Organizational Management - Graduate Studies - Ashford University, San Francisco, CA

Software Engineering - Graduate Studies – Cleveland State University, Cleveland, OH

CERTIFICATIONS

Project Management Institute (PMI) - PMP Certification 05/2021

TECHNOLOGICAL EXPERTISE

Microsoft Office Suite/ 365

Microsoft Visio

Microsoft Project

Microsoft Teams

Ascend ONE

Microsoft OneNote

Interactions IVA

SharePoint

CA Clarity PM

WC Citrix (Workers Comp Claims)

Confluence

SEQUEL ViewPoint

EPIC (Ambulatory, Inpatient, ClinDoc)

JIRA

FICO Debt Manager

MINT TMS

Calabrio ONE

Cerner

Windows 7/10/11

Ideagen Coruson

SmartSheet

Workday

ServiceNow

Trello

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