Customer Service Data Entry

ORUGBOH TOSAN MARGARET

Lekki, Lagos, Nigeria.

+234********** ***************@*****.***

https://www.linkedin.com/in/margaretorugboh

Detail-oriented, dynamic Virtual Assistant and Customer Service Specialist with 2 years of hands-on experience in delivering stellar customer service, providing exceptional administrative and technical support to clients, and ensuring projects are completed on time and within budget. Knowledgeable and skilled in document management software and content management systems. Strive in fastpaced, virtual environments, following established procedures and practices, to exceed all customer expectations. Excellent relationship-builder and collaborator recognised for going the extra mile to provide the greatest results in customer satisfaction.

AREAS OF EXPERTISE

● Client Relations Management ● Client Support/Satisfaction ● Online Research ● Strategic Planning ● Quality Assurance

● Sales/Business Development ● Office Management ● Social Media Communications ● Conflict Management ● Data Entry PROFESSIONAL EXPERIENCE

Virtual Assistant August 2022 – Present

TECHNOVATORS [Lagos, Nigeria]

● Building, entering, and maintaining information into systematised databases, resulting in an increase in data entry efficiency of 20%.

● Overseeing a wide variety of business processes, supporting projects and information-management processes.

● Providing high quality professional virtual support service to multiple tech professionals.

● Coordinating with developers to optimise Website architecture, server configuration, or page construction for search engine consumption and optimal visibility.

● Supporting senior executives through personal document management, calendar organisation and collateral preparation for meetings.

● Serving as the first point-of-contact with regular client interfacing, providing optimal customer service at all times.

● Delivering high-quality customer service via email support platform ensuring top level service to continue corporate growth.

● Researching, documenting, and escalating cases to higher levels of support according to internal procedures. Customer Service Representative (Part-time) May 2014 - July 2016 ADS HAIRS AND ACCESSORIES [Sango Ota, Ogun State]

● Provided outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations.

● Worked within a strong team to exceed all customer service expectations, proven by an increase in over 40% of customer service ratings.

● Solved a range of customer queries by providing timely and effective outcomes, resulting in first call resolution of issues.

● Exceeded sales target by 20% by maintaining advanced products and services knowledge and quickly assessing customer needs.

● Consistently praised for the quality and timelines of reports, attention to detail, exemplary customer service delivery and team-player attitude.

EDUCATION

Bachelor of Science (BSc.) in Medical Biochemistry and Molecular Genetics DELTA STATE UNIVERSITY [Abraka, Delta State] - April 2021

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