Network Engineer Technical Support

Rahje Harris

Network Engineer

Suwanee, GA *****

***********@*****.***

+1-470-***-****

Results-driven Network Engineer with 7 years of experience in providing technical assistance and troubleshooting services within the United States Marine Corps. Seeking a challenging position in a dynamic organization where I can leverage my expertise in IT support, network administration, and problem-solving to ensure optimal system functionality and user satisfaction. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Network Engineer

United States Marine Corps - Fort Worth, TX

June 2016 to Present

• Provided comprehensive technical support and resolved hardware and software issues to ensure uninterrupted operations in a fast-paced and mission-critical environment.

• Utilized expertise in troubleshooting network connectivity, printers, and peripheral devices, delivering prompt resolutions to technical problems.

• Installed and configured operating systems, software applications, and security updates, ensuring compliance with industry standards and best practices.

• Conducted user training sessions to enhance computer literacy and ensure efficient utilization of IT resources.

• Collaborated with cross-functional teams to implement system upgrades, migrations, and maintenance tasks.

• Managed and maintained inventory of IT equipment, ensuring timely procurement and accurate asset tracking.

• Developed and documented IT procedures, guidelines, and knowledge base articles for streamlined issue resolution.

Education

High school or equivalent

North Gwinnett High School - Atlanta, GA

Skills

• Technical Troubleshooting and Problem Solving (7 years)

• Hardware and Software Installation (7 years)

• Network Connectivity and Configuration (7 years)

• Operating Systems (Windows, Mac, Linux) (7 years)

• Active Directory and User Administration (7 years)

• Help Desk Support (7 years)

• IT Inventory Management (7 years)

• Security Protocols and Best Practices (7 years)

• Communication and Collaboration (7 years)

• Training and Documentation (7 years)

• DNS (7 years)

• Network Support (7 years)

• IT Support (7 years)

• Technical Support (7 years)

• Desktop Support (7 years)

• LAN (7 years)

• DHCP (7 years)

• Network Administration (7 years)

• Troubleshooting (7 years)

• TCP/IP (7 years)

• Microsoft Windows Server (7 years)

• CompTIA certified (7 years)

• Ethernet

Certifications and Licenses

CompTIA A+

CompTIA Network+

CompTIA Security+

Assessments

Management & leadership skills: Impact & influence — Proficient March 2023

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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