PROFESSIONAL

SUMMARY

SKILLS

EXPERIENCE

MARIO NORIEGA

Motivated customer service representative with

expertise in customer service and conflict resolution. Skilled at working with customers to develop solutions to multifaceted problems. Competent in

process improvement.

Training and development Relationship building

Customer service Business development

Serve customers Merchandising

Promote products Training

Coordination Public speaking

Problem-solving Multitasking

Salesman, Aug 2018 Current

Carmargos, Mercerdes, Tx

Kept records of sales-related activities.

Conducted needs assessments and reviewed account

information to identify customer needs.

Entered, updated, and maintained daily activity and prospect information.

Maintained up-to-date knowledge about products and promotions.

Engaged and built connections with customers.

Provide information on the vehicle customer was

inquiring about.

Follow on each sale and referrals.

Manager, Mar 2014 Jul 2018

Metro PCS, La Feria, Tx

Office hiring and employment processes.

Managed performance of team members.

Conducted performance appraisals and recommended

promotions.

Held associates accountable for meeting established operational guidelines, brand standards, customer

service expectations, and company policies.

1028 S Illinois St, Mercedes, Tx 78570

adyes8@r.postjobfree.com

956-***-****

EDUCATION

REFERENCES

Prepared payroll and scheduling.

In charge of inventory.

Oversaw day-to-day operations and special projects. Improved team member performance through motivation and training.

Improved employee skills and increased team value. Lose Prevention Officer, Jan 2011 Mar 2014

Ross, Weslaco, Tx

Monitored and patrolled premises to detect and locate suspected violators and trespassers.

Conducted surveillance on employees and guests to

identify theft and other concerns.

Identified and helped correct employee errors and policy violations affecting business operations and profits. Helped managers develop and implement policies and systems to safeguard assets.

Gathered and documented evidence of theft and

company violations to use in employee disciplinary actions and legal prosecutions.

Led both overt and covert surveillance operations to track theft resulting from employees and the general public.

Investigated shrink results outside of acceptable ranges to identify and trace the cause of the losses.

High School Diploma, May 1994

Mercedes High School, Mercedes, Tx

Associate of Arts

UT Pan Am, Edinburg, Tx

Dalia De Leon, 956-***-****, Office Clerk

Neela Rodriguez, 956-***-****, Teacher

George Moya, 956-***-****, Business Owner

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