ANDREA JOHNSON

SUMMARY Motivated customer service specialist with experience in a fast-paced, team-based environment. Excellent communicator in a demanding call center environment as a Customer Service Representative. Patient and empathetic with an extensive background in conflict resolution and customer care. Well versed in customer support in a high call volume environment. Possesses superior computer skills and telephone etiquette.

WORK

Parallon

November 2023-Current

Patient Benefit Advisor

Data Entry

Educate patients on financial options

Medicaid

Maximus,CoverVa

May 2021-Sept 2022

Eligibility specialist

Process Medicaid Applications

Data Entry

Document Review

Outbound call

Robert Half, COCC

November 2020- January 2021

Online banking support

Inbound/Outbound Call Center

Reset and unlock passwords

Assisted navigating online banking portal

Answers questions about account

Documented each call/claim

Remote-WorkFrom Home

Randstad, Conduent

Sept 2020-November 2020

Medicaid application

Inbound call center

Provided customer information about case

Remote-Work From Home

Maximus

Aug 2019-July 2020

Health insurance-Marketplace

Assisted with insurance application as well as choosing plans

Escalated claims

Provided information about tax credit

Inbound call center

Remote-Worked from home

Conduent,

Jan. 2019- June 2019

Medicaid application

Navigate through multiple systems

Inbound call center

Answered questions pertaining to case

Staffmark, Walmart Distribution

Sept. 2018- Dec. 2018

Customer Service Representative

Dispatcher

Data Entry

Holistic Therapeutic Services

June 2018- August 2018

Administrator

Greet customers

Fax/scan

Data entry

Payroll

The Millennium Group

January 2018- June 2018

Mail Courier

Delivered mail

Trouble shoot printers

Faxing and scanning

The Results Companies

September 2017 – December 2017

Health insurance agent (license) marketplace

Open enrollment

Assisted with plan selection

Staffmark, Stonemor Partners

April 2017 – Aug. 2017

Clerical Assistant

Filing confidentiality files

Data Entry

Microsoft Excel & Google Drive

Teleperformance

December 2015 – January 2017

Mortgage Coordinator

• Gathered and verified all required customer information

• Accurately documented, researched and resolved customer service issues.

• Managed customer calls effectively and efficiently in a fast-paced and challenging call center environment.

• Referred unresolved customer grievances to designated departments for further investigation.

• Managed high call volume with professionalism.

Riverview on the Appomattox

January 2015 – November 2015

• Assisted residents with daily activities

• Made sure laundry was done weekly

• Made sure dining room was cleaned daily

• Routine room cleaning

Education

Prince George High School

Graduated: 2002, Diploma

HCC Personal Care Aide, Dinwiddie,Va

Graduated, 2006, Certificate

References

Will provide references upon request.

Contact this candidate