BRENDA A CERDA

**** ******* **.

Austin TX, *****

210-***-****

adyepe@r.postjobfree.com

Career Objectives

Work with a company that will allow me to grow with them and that I can bring my skills to work. Summary of Qualifications

CSR, phone skills, people skills, support diversity, responsive, data entry, attention to details, professional telephone manners, inbound calls, organizational skills, team work, support, call center associate, healthcare, problem solving.

SouthWest Keys Brownsville, TX, Oct 2018- Jun 2019 Youth care worker, responsible for providing direct care supervision for youth residing in Southwest key programs care fostering an environment that facilitates learning and behavioral management in a supportive manner. Conduct intake services to include but not limited to:completing necessary paperwork, providing youth with an overview of the program services and for initial placements of youth in to the shelter. Provide basic needs to youth upon arrival to the program (to include but not limited to: meal, clothing,hygiene products, shower and bedroom assignment). Must provide Direct Care Services to youth to ensure that the ratios and appropriate supervision levels are continuously met as per state and federal requirements. Develop positive rapport with youth while serving as a role model to create a safe and caring environment. Must ensure all forms and progress notes (efforts) are properly completed in SWK’s web based program (ETO) to ensure compliance with state and federal requirements. Assist with the planning and coordination of special educational events (to include but not limited to: spelling bee, science fair), acculturation activities, educational, and recreational outings, assist in the coordination of student council activities and other meaningful experiences for SWK youth which promotes volunteerism and learning. Attend all trainings that will enhance professional growth. And other duties as needed.

Logisticare Austin, TX, Nov 2017-Aug 2018

Bilingual CSR

Made reservations for NMT Medicaid clients to be transported to and from their doctor’s appointments. This was an inbound high call volume call center. Would assist the client in making the reservation and was asked for a 2 business day notice for the reservation unless it was categorized for an emergency. Made sure that the client was with adjacent counties and other guidelines as permitted. If the caller was from another region or called the wrong number we would either transfer or direct to the according department for further assistance. Tmc, Geneva, Indiana

Bus Aide

Jun 12, 2017 - Oct 06, 2017

Load and unload children from bus \made sure no child was left behind, sign the children in and out of class. Assist in cleaning, in class rooms, filing, printing and other duties as requested, Teaching and mentoring communities, Geneva, Indiana Bus Aide

Aug 03, 2015 - Oct 11, 2015

Bus aide, would be in the bus to load and unload children on the bus at school and at home. Entertain the children so they would not cry, kept file of children on bus, made sure no child was left behind on the bus and also clean bus, assist teachers in class rooms, help clean facility, and also help in the office in filing and copying papers, anything needed assistance with. Maximus, AUSTIN, Texas

Texas Health Steps and Medicaid Health Cov Enrollment Mar 07, 2005 - May 28, 2007

With the THS I would help give the health care orientation to clients that had not received it. I would also make sure that the children were taken in to have their checkups, help finding a Dr., Specialist, etc., and also assist in setting appointments with Dr or transportation as needed. With the TMEC, I would enroll clients in the health plan of their choice and the Dr. they wanted. Would also assist in setting appointments or providing any additional assistance, if needed to help in Data Entry department would also help.

Express Personnel, AUSTIN, Texas

Hospira Feb 05, 2004 - May 05, 2004

Worked for Hospira in the clean house, inserting bags into bullets to have the fill with medicine so it could be shipped out to hospitals, Dr, etc.

ISTONISH, Austin, Texas

TPV

Feb 07, 2003 - Aug 28, 2003

Third Party Verifier Verify orders for MCI and also tell customers about rules and regulations and go over the order that had been submitted to do their change of Telephone Company STI, Austin, Texas

TPV

Dec 15, 2002 - Feb 07, 2003

Third Party Verifier Verify orders for MCI and give rules and regulations to customers and read to them the order that has been placed and answer any questions MCI, Texas SALES REP.Dec 01, 2002 - Dec 12, 2002

Sale Mci phone service to customers, give them promotions on phone lines and internet bundles.

Education

Graduated from the Bible Institute of MIRA Austin, TX Casa De Paz Leader 2018

This is to Preach, manage a group of people, advice, teach, and conduct activities as needed, and other

Allied Health Careers, Austin, Texas

1 year college, technical or vocational school

Apr 2004 - May 2005

Minor: medical assistant

Adult literacy, Brownsville, Texas

High School Diploma/GED

Jun 1996 - Jun 1996

Certifications: Adult and Pediatric First Aid/CPR

DOC: 10/18/2018 validity period 2 years, cert id: GWTEDW Certificate of Nonviolent Crisis Intervention DOC: 10/19/2018 validity period 2 years, cert id: NE3421FO

Training

Civil Rights

Cacfp Aug 07, 2017 - Aug 07, 2017

Civil Rights and responsibilities for equal treatment on the job Language Skills

English - Excellent (Read Write Speak)

Spanish - Excellent (Read Write Speak)

Was in the Bilingual (Spanish to English) translation team at my church in Austin, TX

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