Customer Service Data Entry

NICOLE CASTILLO

East Orange, NJ ***** • 973-***-**** • ******************@*****.***

Professional Summary

To obtain a position in an organization where education, and customer service are valued key components in enhancing customer relationships as well as, corporate development.

Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations.

Skills

Customer Service

Self-Motivated

Self-motivated professional

Decision Making

Responsible

Data Entry

MS Office

Organization and Time Management

Good Telephone Etiquette

PPE Compliance

Cultural Awareness

Training and Development

Written Communication

Interpersonal Communication

Profit Margins

District Standards

Lesson Planning

Documentation Management

Self-Help Skills Development

Social Skills

Recommend Care

Work History

Seasonal worker

DHL

Scan international and domestic packages

Make sure the labels are correctly place

Make sure every package gets to it destination.

Associate as a textile clerk, 01/2019 to 01/2020

Make a weekly schedule of every fabric to dye

Calculate the weight of each fabric to know the portion of dye

File every fabric after dye.

Brand ambassador, 01/2017 to 01/2018

Erlcastmarketing

Guide new promoters about wines

In charge to make the schedule for the different wine promotions.

Cashier, 01/2015 to 01/2016

Los Pilotos Supermarket

Accept and process payments in an efficient and timely manner

Create Receipts

Maintain and manage cash drawer

Assist customer with any issues they may have

Responsible for all other tasks assigned by supervisor upon request.

Sales person, 01/2013 to 01/2014

Easy Pickins

Read and follow a plan-o-gram to effectively complete project work

Have a working knowledge of merchandising and retail technology

Understand and follow all policies and standard operating procedures

Assisted customers with their final purchases.

Education

Associate degree: Social Sciences

Essex County College - Newark, NJ

High School Diploma

Colegio Max Henríquez Ureña - San Cristobal

Bachelor of Arts: Spanish/Interpreter, 05/2023

Rutgers University - Newark, NJ

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