Customer Service Call Center

JAZMINE LOPEZ

**********@*****.*** 916-***-**** Sacramento, CA 95834

Summary Skilled inbound/outbound phone agent for the past 2 years, establishes professional and positive relationships with customers to address issues using company policies and practices. Demonstrated experience managing customer interactions professionally. Excellent influencing skills to communicate with credibility, tact and diplomacy.

Experienced in soliciting information and responding to member and client inquiries. Committed to providing support to communicate professionally in high call volume situations with minimal oversight. Commitment and understanding of equal opportunities with diverse and multicultural environments.

Customer service professional with wholesale management experience for over 12 years with the same company. Able to conduct business transactions with accuracy, speed and efficiency. Flexible and adaptable to change and recognized for the ability to take on increased levels of responsibility. Adept at taking initiative and prioritizing tasks while operating in a fast-paced environment. Capable of working cooperatively with co-workers while demonstrating a strong work ethic.

Skills Highly organized & motivated

Results & detail orientated

Dedicated

Dependable

Self starter & team player

Customer service

Positive attitude

Loyal

Excellent problem solving skills

Computer proficiency

Professional & ethical

Trustworthy

Adaptable

Product and service understanding

Inbound and outbound calls

Product understanding

Account updates

Team building

Leadership

Communication

Problem resolution

Relationship building

Microsoft Office

Time management

Conflict resolution

Script use

Performance-driven

Skilled negotiator

Experience Inbound Call Center Agent 01/2020 - 07/2021 Info Up LLC Las Vegas, NV

Accepted inbound calls and reached out to connect with customers in need of service and support.

Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships. Identified consumer needs, clarified information and researched issues to provide alternative solutions.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.

J

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Forwarded calls to management if outstanding issue required immediate resolution. Implemented basic troubleshooting and support techniques to enable speedy resolution of callers' issues.

Answered phones and took orders with enthusiasm and delivered information regarding items to customers.

Provided timely, courteous and knowledgeable responses to information requests. Answered inbound calls to provide information, answer questions or discuss payment options. Customer Service Manager 06/2018 - 04/2019

Walmart Sacramento, CA

Possess effective oral and written abilities with excellent time management skills. Required to have a clear understanding of store operations and resource management. Capable of listening and having the social perceptiveness to understand and solve employee and customer concerns while adhering to Walmart's polices. Utilize my mathematical and deductive reasoning to assist in solving everyday work problems. Exhibited exceptional leadership abilities and teamwork skills to help create a great work environment. Required to ensure proper operations in the front of the store and provide change for cashiers, prepare cash registers and perform register audits. Approve bank cards or checks, address any register shortage concerns and train employees. Practicing proper safety protocol, such as proper lifting techniques and removal of spills and debris from register areas. Zone Manager 12/2010 - 04/2016

Walmart West Sacramento, CA

Assist in the operation of multiple departments,responsible for several departments as well as the department managers for each of the departments in that pad, execute seasonal sets, oversee execution of merchandising plans, participate in hiring, recruiting, training, coaching for improvement and evaluations of associates. Assist management with the supervision of associates, maintain responsibility in accordance with company policies and procedures, provide direction and guidance to associates on customer service approaches and techniques, provide customer service. Department Manager 10/2010 - 12/2010

Walmart West Sacramento, CA

Oversee operations in my department daily. In addition to customer service and sales, responsible for hiring, training, supervising and scheduling associates. Possess the abilities to handle administrative tasks, such as tracking and analyzing sales, ordering inventory and communicating with Walmart corporate offices. Maintain control of the employees under my direct control and delegate tasks accordingly. Complete notes from the assistant manager, shift manager and store manager. Assist those under my direct supervision with price changes, order merchandise that is out of stock that is not manually ordered by the system, create features, train new associates, make on hand changes, maintain a clean/orderly department, change on hands to minimize exception merchandise that comes back in the morning and completing 5 week bin reports. Claims Associate 10/2009 - 10/2010

Walmart West Sacramento, CA

Receive all daily store vendors, maintain a clean, organized and safe work environment. Process all damaged goods in a timely manner, process all claims, process hazardous waste and unload trucks. Carry merchandise out to the sales floor for customers, process all receiving paperwork daily and file paperwork.

Customer Service Manager 10/2005 - 10/2009

Walmart Rancho Cordova, CA

Possess effective oral and written abilities with excellent time management skills. Required to have a clear understanding of store operations and resource management. Capable of listening and having the social perceptiveness to understand and solve employee and customer concerns while adhering to Walmart's polices. Utilize my mathematical and deductive reasoning to assist in solving everyday work problems. Exhibited exceptional leadership abilities and teamwork skills to help create a great work environment. Required to ensure proper operations in the front of the store and provide change for cashiers, prepare cash registers and perform register audits. Approve bank cards or checks, address any register shortage concerns and train employees. Practicing proper safety protocol, such as proper lifting techniques and removal of spills and debris from register areas. Cashier 07/2005 - 10/2005

Walmart Rancho Cordova, CA

Responsible for ringing up sales, scanning coupons, applying discounts and processing payments on a computerized cash register. Handle returns and answer customers questions about merchandise, store policies and ongoing promotions. Assist sales and stock associates with remedial tasks during slow hours.

Education and

Training

High School Diploma 1999

Natomas High School Sacramento, CA

Languages English

Spanish

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