Customer Service Medical Malpractice

MARIA T. RUIZ-MARTINEZ

551-***-**** West Palm Beach, Florida ************@*****.***

PROFESSIONAL EXPERIENCE

Genesis Global Trading • New York, N.Y. June 2023 – Present

KYC Analyst

Conducting thorough KYC reviews of new and existing clients in compliance with regulatory and policy/procedure requirements.

Identifying and collaborating with Compliance to address any red flags or suspicious activities.

Ensuring all KYC remediation tasks are completed in a timely and accurate manner.

Maintaining accurate and up-to-date KYC records and documentation.

Assisting in developing and improving KYC processes and procedures.

Utilizing legal platforms to conduct client and entity searches for verification purposes.

Genpact • New York, N.Y. December 2022 – June 2023

Manager, Litigation and Compliance

Oversaw operations and assisting with building legal platform. Building global new entity set up and licensing to assure compliance.

Attended disposition on insurance claim cases and maintain ongoing conversations with outside counsel.

Managed a team of 3 paralegals.

Educated legal staff members on the utilization of legal platforms.

Coinbase, Inc. • New York, N.Y. December 2020 – November 2022

Regulatory Paralegal

Maintained Regulatory communication and opinion records. Track Regulatory obligations on a company wide basis and gather information and submit to regulators as needed.

Assisted with development and processes for the digital asset launch group and platform.

Supported 6- 8 attorneys, assist with legal projects and provide administrative support to the Digital Assets Launch team. Develop and implement internal legal policies and procedures.

Provided general maintenance of digital asset platform and filing system as well as provide assistance with money transmittal license renewals and applications.

Implemented and manage NYDFS Self Certification process. Self-certified 50 assets weekly and assisted with building policy related to self-certification.

Obtained knowledge of Cryptocurrency and changes in regulations, knowledge share with attorneys and other team members.

Wintrust Financial • Newark, N.J. February 2020 – December 2020

Paralegal

Drafted 40 – 50 loan documents weekly, amendments, side letters, assisted in processing subpoenas and ancillary correspondence for review. Collaborated with various business departments to structure and document loan terms.

Reviewed Trust agreements and supported In-House attorneys and outside counsel with litigation management. Reviewed and approved 25-30 fundings weekly for release.

Conducted research using resources such as legal documents and LexisNexis. Reviewed and approved funding documents.

NBCUniversal Media, LLC • New York, N.Y. February 2019 – January 2020

Administrative Coordinator - Litigation

Provided administrative support for 5-6 attorneys. Arranged and scheduled meetings, prepared and processed expense reports and processed domestic and international invoices utilizing Tymetrix360, and SAP.

Processed travel arrangements and all accommodations including comprehensive and detailed itineraries utilizing Concur.

Assisted the paralegal and law clerk with final preparation of litigation documents, electronic filing, and correspondence, related to high profile Media related cases or investigations.

Assisted with new matter openings and case management utilizing Tymetrix360 and conducted legal research utilizing internet-based sites and Westlaw.

Pershing LLC, a BNY Mellon Company • Jersey City, N.J. March 2017- February 2019

Paralegal

Supported a team of 8-10 attorneys and other legal and compliance staff members.

Managed contract maintenance utilizing SharePoint and performed Investigative Global Searches for any account related activity. Conducted research of client accounts utilizing NetX360.

Identified reportable transactions and suspicious activity identified by the Institution’s BSA / AML system and escalated issues identified to the appropriate parties. Partnered with Compliance to ensure financial institution complied to all financial laws and regulations under FINRA / SEC guidelines.

Revised and implemented policies and procedures and drafted legal correspondence letters in response to Information Subpoenas. Processed and managed all Class Action requests.

Provided account documents related to Grand Jury Subpoenas and other legal requests.

Managed and provided outside government agencies with documents associated with Suspicious Activity Reports (SARS). Managed internal accounts and legal matters utilizing Tymetrix 360.

Processed 10-15 class actions weekly. Managed customer service line, troubleshoot over 50 calls weekly.

Translated client documents from Spanish to English.

Created reports related to Class Actions utilizing Excel and obtained and applied knowledge of AML, BSA, and KYC policies and procedures.

Managed all Customer Support calls and engaged in interdepartmental training and onboarding.

Ginarte, O'Dwyer Gonzalez Gallardo & Winograd LLC • New York, N.Y. January 2016 – February 2017

Litigation Paralegal

Managed depositions appointments and provided translation services and researched and analyzed legal and medical documents. Handled caseload of 150 medical malpractice cases and managed 20-25 intakes a week related to medical malpractice only.

Utilized Needles and LexisNexis for documenting, tracking and research purposes.

Assisted with filing, drafting discovery correspondence, drafting pre-trial / post trial documents, and obtain documents pertinent to cases.

Managed all Medical Malpractice intakes and attended client expert evaluations, including IME’s.

Christ Hospital Carepoint Health • Jersey City, N.J. February 2003 – July 2015

Administrative Partner

Evaluated IT contracts for multiple vendors as well as negotiated contracts as needed. Utilized E-Signature to finalize all contracts as well as processed invoices and prepared them for billing.

Processed over 20 physician orders in a day, worked and managed 10-15 projects in IT including vendor negotiation.

Scheduled meetings and heavy calendar management and project managed any IT related projects, including the implementation of the new EMR system.

Utilized Meditech 6.07 (2009-2015) / EMR/ IBAX (2003-2009). Registered patients for examinations and admissions. Served as an advocate for customer service and patient care.

Acted as purchase manager for operating room and conducted vendor negotiations related to products and systems. Provided translation services and assisted patients and physicians with hospital related information.

Prepared corporate financial reports using Microsoft Excel, serviced contracts for the CIO.

Worked in Emergency Room Department / Maternity / Cardiac Cath Lab / Med Surg / ICU.

Utilized Meditech/Mckesson/EMR to create patient charts and provide patient results and documentation.

EDUCATION

Fairleigh Dickinson University • Teaneck, NJ. September 2013

B.A. in Criminal Justice, GPA 3.7

Graduated – Phi Theta Kappa / Cum Laude

TRM Labs July 2023

Certificate TRM Crypto Compliance Specialist

VOLUNTEER

Pro Bono – Employee and Resume Workshop (BNY Mellon partnering with The Legal Aid Society). 2017

Veterans Network – Volunteering in events for awareness and assistance. 2019

SKILLS AND INTERESTS

Skills: Advanced Excel, GSuite, Slack and Adobe. Experience in Stripe, Salesforce, Intercom, Jira, Concur, Asana, and NetSuite.

Languages: Fluent in Spanish, and some Italian.

Volunteering with the Veterans Network at NBCUniversal Media, LLC and other veteran charity events. Running 5K’s and Half Marathons.

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