Customer Service Social Media

Mary MALAKAN

602-***-**** * ****.****@*****.***

Professional Summary

I am writing to apply for the customer service position at your company. With a solid background in customer service and a genuine passion for

helping others, I am confident in my ability to provide exceptional support and contribute to the success of your team. I have 25 years of experience

in customer-facing roles where I have honed my communication skills and developed a deep understanding of customer needs. I am skilled in

handling various customer inquiries, resolving issues, and ensuring customer satisfaction. My friendly demeanor, patience, and problem-solving

abilities enable me to create positive and lasting connections with customers. I am eager to bring my expertise, dedication, and enthusiasm to your

organization and contribute to delivering an outstanding customer experience

Skills

e Communications e Coaching

e Supervision e Dance and Fitness Trainer

e Customer service e Master Instructor and Choreographer

e Business Administration e Health and Wellness Senior Care

e Operations management e CDL license

e Staff management

Education

Graduate Degree - 1987

American Musical and Dramatic Academy - New York City

Certifications: Dance Educators Of America, AFAA, RBT Technician, CPR/AED, Lifeguard, CDL

Work History

President - October, 2013 to Present

The Perfect Storm Charity - Coconut Creek, Fl

In charge of the organization's finances and of overseeing changes to the company's procedures and organization.

Organize weekly professional development meetings, enforce attendance and conduct policies, and foster a welcoming and welcoming environment.

Provided leadership in the areas of Coaching, Marketing, Management and Sales and Community Service Projects.

Create schedules and oversee the entire process.

Facilitate the decision-making process for the organization's executive board as well as general meetings.

Oversaw and supported a group of Health and Wellness professionals.

In charge of coordinating company activities and was also in charge of overseeing monthly Business Meetings.

Marketing Representative - June, 2021 to Present

Vital Products, Inc. - Boca Raton, FL

e Assisted in the development of previously unrepresented products and services in the Health and Wellness Industry.

e One to One Marketing and Cold Calls,

full-cycle marketing and advertising strategies.

e Devised and implemented innovative, creative, and effective public relations campaigns, such as Charity Events and Fundraisers

e Improved advertising efforts by creating content for media relations, corporate communications, and Social Media posts.

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