Customer Service Business Development

ANDREA BORNSTEIN Bedminster, NJ 201-***-**** ************@*****.***

BUSINESS DEVELOPMENT ADMINISTRATION OPERATIONS Self-starter who quickly builds consultative relationships and rapport, leveraging strong communication and negotiation skills to achieve strategic business objectives. Broad experience managing projects, budgets, and revenue-driving relationships in fast-paced environments. Bilingual: English/Spanish. Expertise in: Lead Generation Vendor Management Scheduling & Time Management Event Planning Building & Leading Teams Processes & Procedures Start-Up Operations Patient Administration Hiring & Managing Subcontractors Healthcare Compliance Project Management Customer Satisfaction PROFESSIONAL EXPERIENCE

PRIVATE CLIENT, West Orange, NJ – Estate Manager 2015 – 2023 Administer household and medical affairs for elderly client. Manage finances, staff scheduling, and correspondence with legal and medical teams. Liaise with accountants, attorneys, family members, and healthcare providers. Oversee preventive maintenance, repairs, and renovations.

● Project-managed 5-figure construction to retrofit home for handicap accessibility.. SPINE AND ORTHOPEDIC CENTER OF NJ, Sparta NJ – Administrative Manager 2001 – 2009 Collaborated with managing physicians on practice set-up and stewarded operations as practice expanded to 5 locations with 50+ employees. Controlled expenses through vendor management, negotiation, and cost consolidation with insurance carriers.

● Recruited, hired, and trained 40+ cross-functional staff for initial opening and expansion.

● Led start-up operations, including purchasing, systems set-up, vendor selection, and SOP development.

● Developed marketing materials including brochures, advertisements and seminars. NORTHERN NJ ORTHOPEDICS, Madison NJ – Practice Administrator 1995 – 2001 Joined practice and learned from ground up, rapidly assuming oversight of all aspects of operations as practice grew to 3 locations with 50 employees serving 500+ patients weekly. Redesigned department infrastructure.

● Sustained nearly zero unwanted attrition after designing policy manuals.

● Delivered capabilities presentations for large insurers to cultivate referral business.

● Targeted healthcare institutions to specifically grow MVA and Workers Compensation business.

● Instituted policies adhering to NJ state regulations and all managed care contracts with insurance carriers. CORNELL MEDCARE, New Providence, NJ – Vice President 1988 – 1995 Partnered with executive team to provide a start-up home care agency. Within two years saw revenue of $5M to position it for profitable acquisition by competitor. Acquired by competitor in 1995. EDUCATION

FRANKLIN & MARSHALL COLLEGE, Lancaster, PA– Bachelor of Arts in Spanish, Minor in Government