Customer Service Direct Support

Carla Stafford

*** ******** ****, *******, **** 44146 440-***-****-216-***-**** *****.********@*****.***

Professional Summary

20+ years of machine operation experience with a proven ability to exceed employer expectations

15+ years of direct support experience in a healthcare setting with emphasis on documentation

Recognized for workplace performance and promoted to leadership experience based on performance

Education

Remington College, Cleveland, Ohio Graduation Date – 09/2016

Medical Billing and Coding Diploma

Cuyahoga Community College, Beachwood, Ohio Graduation Date – 06/1994

Associate of Arts Degree

Skills Experience

Electronic Health Records

Med iSOFT

Keyboarding

ICD-10 Coding

CPT Coding

Outpatient Billing

Microsoft Office Suite

Anatomy and Physiology

Medical Terminology

Front Office Skills

Medical Insurance/Medicaid Insurance Guidelines

HCPCS

Insurance Verifications

Customer Service Skills

Welcome House, Cleveland, Ohio 2014 – Present

Direct Support Professional

Offer comprehensive daily living assistance for patients of all ages battling cerebral palsy – including meal preparations, hygiene assistance, and companionship

Other assistance includes feeding, bathing, shaving, grooming and toileting

Utilize Hoyer lifts to transport patients

Qure Medical Inc., Twinsburg, Ohio 2005 – Present

Senior Machine Operator / Packaging

Supervise 5+ employees in a rigorous and fast-paced setting

Appointed leader of the quality inspection team to ensure products meet all company and customer standards

Create schedules, delegate assignments and offer consistent feedback for employee development and understanding

Prepare products for shipping and perform labelling and weigh ins

Perform all data entry utilizing IMS system

United Cerebral Palsy, Cleveland, Ohio 2001 – 2014

Direct Support Professional

Offered comprehensive daily living assistance care for intellectually challenged and individuals battling cerebral palsy

Utilized CPR and Health & Safety Training and passed medications

Multitasked between 3-4 clients on a regular basis

Transported clients to and from scheduled appointments

Completed patient charting, written reports and operated and maintained equipment

Reported any changes in behavior and assisted clients and instructed them with in home living assistance and the proper usage of adaptive equipment

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