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Customer Service Office Clerk

Location:
McKinney, TX
Salary:
19.00
Posted:
July 19, 2023

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Resume:

Mr. Norbert Jackson

adyef1@r.postjobfree.com/ 314-***-****

Professional Summary:

• Observation Skills of Critical thinking analysis/Teamwork, creativity, persuasive and thoughtful writing. Research-the ability to complete long-term projects and learn independently. Open-mindedness.Being able to consider different perspectives, and points of view: in other words, having cognitive flexibility.

• Bachelor of Science in Healthcare Management, coursework in Marketing, Communications, and Finance

• Analytical skills that help with decision-making with communication skills. Respecting evidence with reasoning, clarity, and precision in assistance. Also, conveying problem-solving solutions concerning the public, team members, administrative, managerial, and Top Level of Management.

• Available to interview within a 7-day notice

Education:

• Washington University, Saint Louis, Missouri/ 05/11/2018

Bachelor of Science / Healthcare Management/Specialty Healthcare Marketing and Financing & Communications

• St. Louis Community College at Forest Park, Saint Louis, Missouri/ 05/12/2012

Associates of Applied Science/Specialty: Information Technology

Professional Employment:

Allen Landscaping Service-08/2021 to Present/ McKinney, Tx.

Marketing Manager:

Arranging and managing, outgoing/incoming business calls to clients, and business owners for marketing and communications purposes. Slashed payroll/benefits administration costs by 30% by negotiating pricing and fees while ensuring the continuation and enhancements of services.

Sandberg-Phoenix Law Firm- 01/2020 to 3/2020/ St.Louis, Mo.

Mailroom/ Office Clerk

Mailroom-Keep record of all emails received using the computer system in a particular order to be able to identify the date of receipt, where and whom it was sent for daily accurate service. Document management, faxing, filing, and office correspondence

Sort packages and group them into different categories for easy dispatch and safe handling during delivery to prevent damage to sensitive packages.

Collect/Deliver mail and packages from staff daily in the organization, including sending them out to addresses where they will be sent from and to USPS.

Educational Opportunity Center- 08/2019 to 01/10/2020/ St. Louis, Mo.

Front Desk-Receptionist/Office Clerk

TRIO programs provide academic tutoring, personal counseling, mentoring, financial guidance, and other support necessary for educational access and retention. Our academic standing and graduation rate exceed the national average for our students.

TRIO programs provide direct support services for students and relevant training for directors and staff.

Equifax Inc. - 01/2019 to 03/15/2019/ Earth City, Mo.

Data Analyst

Provides information solutions and human resources business process outsourcing services for businesses, governments, and consumers.

The company operates through four segments: U.S. Information Solutions (USIS), International, Workforce Solutions, and Global Consumer Solutions.

The USIS segment offers consumer and commercial information services, such as credit information and credit scoring, credit modeling and portfolio analytics, locate, fraud detection and prevention, identity verification, and other consulting; mortgage loan origination information; financial marketing; and identity management services.

Barnes/Jewish Hospital – 01/05/2018 to 05/07/2018/ St. Louis, Mo.

Administration Assistant/Concierge Services/Volunteer

Customer Service consulting services and concierges must be prepared to meet guests'

expectations. Communication skills in time management and planning.

Interact professionally with all levels of staff and maintain the highest level of

confidentiality known for tact and diplomacy in handling sensitive issues.

Patriot Employment Services- 03/2016-12/2016/ St. Louis, Mo.

Maintenance Services:

Set up stage venues and stage concerts for shows and concierge services

Conducted receiving and verification procedures in coordination with other utility staff

Maintained public safety, sanitary and safe work areas

Leadership and Service Experience,- 06/2011-12/2013/ St. Louis, Mo.

Nursing Assistant Volunteer (Cancer Patient/ Brother)

Provides patients' hygiene with baths, including assisting with travel

Provides for activities of daily living by assisting with serving meals, & feeding patients as needed. Drive the patient to appointments and provide public safety.

Maintains patient stability by checking vital signs and recording 24/7 intake and information in social health processes

St. Louis Community College - 05/2009-06/2011/ St. Louis, Mo.

Mentor/Tutor

Research strategies that increase the effectiveness of retention programs for male students.

Co-supervise and monitor performance evaluations for AAMI peer mentors and tutors. Seventy/percent success rate with students from start to graduation.

Assist AAMI coordinator in coordinating and planning student volunteer/service learning opportunities until graduation.

Spherion Employment Services - 03/2002-08/2009/ Creve Couer, Mo.

Office Clerk:

Clerical Support provides information to customers by verifying their understanding of requests and answering questions. Accomplishes customer service and organization mission by completing related results such as filing, faxing, and answering phones as needed.

Performed various jobs from print machine operator to clerical support in file management.

Primerica Financial Services - 04/2000-06/2008/ Florrisant, Mo.

Property & Casualty/Life & Health Insurance Agent

Develop a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation along with risk-management

Determines clients' needs and financial situations by scheduling fact-finding appointments. Completes coverage by delivering service policies with established specifications. Planning future follow-up visits & evaluation of services.

Community Service:

Downtown Neighborhood Association - 04/2012/- 06/01/2016/ St. Louis, Mo.

Administration Assistant:

Demonstrated flexibility and superb work ethic in enthusiastically taking on special projects in addition to primary office administration responsibilities and project management

Skills:

Proficient/ Coordination in MS Office Suite of programs: Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Outlook, Microsoft Access, and Microsoft OneNote. Scanning documents, Faxing, Medical Terminology, ICD-9, ICD-10, CPT, and HCPCS codes.



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