Customer Service, multi-tasking, data entry, office environment

Johann Heneghan

*** ********* **, *** *******, IL 60016

773-***-****

***********@*******.***

OVERVIEW

Leveraging a lengthy employee history and excellent organizational, interpersonal and communication skills into new challenges and increased leadership.

EMPLOYMENT HISTORY

American Eagle/Envoy Airlines

Crew Coordinator/Operations 10/2006 – 09/2022

Act as liaison between crew scheduling and operations; responsible for locating crew

for reassignment; Charged with issuing random drug test notifications; position

requires receiving and conveying clear and specific information to various

departments.

Flight Control Coordinator 01/1999 - 10/2006

Ensured all agents ATAC was properly closed in order to close the station’s ATAC; collected all ticket lifts, meal and hotel vouchers; printed and filed FAA paperwork for all flights; kept track of all inbound and outbound surveys and updated gate stars.

Passenger Service Agent 06/1995 - 10/2006

Involved enplaning and deplaning passengers; endeavored to provide a positive

customer experience by managing oversold flights, rebooking passengers and writing

meal and hotel vouchers; required ability to multitask within a limited timeframe.

EDUCATION

Resurrection High School, 1991