Customer Service Human Resources

KATHY McQUEEN

**** ** **** *** # ** Ocala, Fl**470

Ph: 352-***-****

**************@*******.***

Professional Summary

Skills

Personnel and Human Resources Reading Comprehension

Speaking Active Listening

Administration and Management Critical Thinking

Switchboard Time Management

Active Learning Management of Personnel Resources

Writing Systems Analysis

Management of Financial Resources Complex Problem Solving

Economics and Accounting Instructing

Customer and Personal Service Clerical

Education and Training Computers and Electronic

Experience

2013-Present Retired

1996-2013 Bookkeeper, Marion County Public Schools Ocala, Fl

Prepare, examine, or analyze accounting records, financial statements, or other financial reports to assess accuracy completeness, and conformance to reporting and procedural standards.

Establish tables of accounts and assign entries to proper accounts.

Develop, implements, modify, and document record keeping and accounting systems, making use of current computer technology.

Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs.

Analyze business operations, trends, costs, revenues, financial commitments, and obligations to project future revenues and expensed or to provide advice.

Prepare forms and manuals for accounting and bookkeeping personnel and direct their work activity.

Switchboard routing all incoming calls, maintaining appropriate telephone records while demonstrating professional and friendly customer service.

other duties as assigned

Education High School Diploma Miami Carol City High Miami, Fl

Numerous training classes by Marion County Public Schools

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