Customer Service Front Desk
Resume:
KASANDRA LEMONS-SANNEH
***************@*****.***
Summary
Seeking a customer service position in an established company to utilize my 20+ years of experience. Chime Solutions Morrow, Georgia
Service Delivery Consultant 10/2021 to present
Assisting Kaiser Permanente of Georgia members with appointments, medication questions, and symptom-based concerns through active listening.
CareSource Atlanta, Georgia
Payment Cycle Analyst 06/2018 to 09/2019
Assist priority medical providers in identifying and resolving claim problems accurately. Analyze claim reimbursement versus provider contracts. Deliver presentations at monthly provider meetings and contribute to weekly staff meetings to improve provider retention and discuss potential concerns. Advance Pain Management Atlanta, Georgia
Office Manager/Billing Specialist 10/2017 to 6/2018 Managed rejected claims, audited billing practices, assisted patients with insurance reimbursement, and obtained prior authorization and benefit verification. As a supervisor, I oversaw billing, reception, clinical staff, and implemented policies. I also managed credentialing of clinical staff with insurance companies and prepared the surgical suite for AAAHC inspection.
Sono Bello Body Contour Center Atlanta, Georgia
Practice Manager 2/2016 to 10/2017
During the meeting, I would discuss how to resolve patient dissatisfaction. Additionally, I would create promotions to encourage patient retention. As a supervisor, I oversee front desk employees, aestheticians, physicians, medical assistants, and nurses. I handle real-time issues such as employee relations, customer service, ordering materials, financial issues, and patient complaints. I also manage payroll functions by reviewing employee timecards and tracking logs for physician reimbursement. I audit office practices, documentation, and processes to ensure adherence to company policies and procedures, including auditing patient charts, monitoring interactions with patients, and quality control of various accounting reports. Lastly, I maintain and properly secure in-house drugs.. Ensured the medical center complied with OSHA, HIPAA, AAAHA regulations, holding weekly meetings to review policies and procedures and track progress towards monthly goals set by the corporate office. Dermatology Associates of Atlanta Atlanta, Georgia Director of Surgery/Surgery Coordinator/Billing Specialist 08/1998 to 12/2015 As a supervisor, managed nurses, front desk coordinators, and administrative staff. Conducted audits of office practices, documentation, and services, and oversaw state and AAAHC inspections. Coordinated physicians' schedules to optimize use of three operating rooms. Monthly meetings with the governing board ensure policies and procedures align with current standards. Also, organize annual BLS and ACLS classes and credential physicians, anesthesiologists, and nurses.
Assisted patients with insurance reimbursement by explaining deductibles, copays, coinsurance, and plan limitations for medically necessary procedures. Conducted prior authorization and benefit verification, and followed up with billing and appeals.s. Maintaining the schedules of five physicians including medically necessary procedures such as excisions and MOHS, as well as cosmetic procedures such as liposuction, blepharoplasty, and acne scar repairs. Resources and operating rooms are blocked to prevent over-scheduling. Preoperative instructions are given verbally, followed by mailed or emailed written instructions. Education
Cedar Grove High School
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