Office Manager Customer Service

Alice "Anne-Marie" Kenney

**** ***** **** ****, ******, Florida, 32764, US • 407-***-**** • *******@***.*** Team leader with project management experience.

Experienced property manager with exceptional resourcefulness and problem-solving skills. An organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives. Bringing interpersonal communication and time management skills to the table. With over 25 years of experience in the management field, I am a well-organized Office Manager. High accuracy

Documentation and control

Policy and procedure modification

Event planning

Accounts payable / accounts receivable

Scheduling

Performance improvement

Office management

Mail handling

Customer service

Friendly nature

Credit and collections

Office Manager - July, 2020 to Present

P.H.I.T. Performance Health & Integrative Training - Longwood, FL Kept track of office supplies by checking inventory and ordering new supplies as needed. Processed incoming payments and prepared vendor invoices. Assisted with all aspects of the meeting, including preparing materials and taking notes. Communicated with patients and answered their questions, requests for appointments, and billing concerns. Ensured that patients were properly scheduled, and that resources and calendars were allocated in a timely and effective manner. Handled client correspondence and kept track of records to keep the office running smoothly. Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members. Office Assistant - May, 2019 to March, 2020

Russ Noyes Roofing - Longwood, Florida

Organized physical files and digitized records so that authorized team members could update and retrieve them quickly. Provided expert clerical support by handling a wide range of routine and special requests efficiently. Combed through files, records, and other documents in order to gather information in order to respond to requests. Interacted professionally with customers by phone, email, or in person to provide information and direct them to the appropriate staff members. Routed incoming calls and faxes and wrote detailed messages to speed up response. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Commercial Property Manager - January, 1999 to May, 2019 Brauser Business Center - Longwood, Florida

Was in charge of the management office's original leases and renewals. Finished final move-out walk-throughs with tenants to identify any repairs that were needed. Devised and implemented a strategy to achieve and maintain a rate of occupancy of 100% with a waiting list. Verified their income, assets, and expenses and completed a file tracking sheet for each applicant. I was in charge of the entire property's upkeep.

Promptly responded to tenant complaints and concerns for over 115 suites. Introduced and monitored effective lease renewal programs to maintain high occupancy rates. Evaluated and recommended changes in rental pricing strategies to stay competitive in the market. Responded to all requests for Common Area Maintenance (CAM). Kept the property petty cash account in a constant state of balance and accounting. Used my strong negotiating skills to get contractors to agree to reasonable fees for repair work. Gave prospective tenants tours of the property and explained the different types of units that were available. Gathered and meticulously recorded rental payments. Kept the property in good repair by investigating and resolving tenant complaints, enforcing occupancy rules, inspecting vacant units and making repairs, and planning renovations.

Met with potential clients as needed and gathered pertinent information to make all tenancy decisions. Tracked down late renters and coordinated collection efforts. Kept accurate, detailed records that were fully compliant with reporting requirements to meet all state, local, and federal requirements. Evaluated rental pricing strategies and made recommendations for changes. Promptly and appropriately handled tenant complaints, bringing in repairmen and other support services as needed. Maynard Evans High School - Orlando, FL

State of Florida Notary

Investigated, identified and reconciled over $11,000.00 in charges resulting in company savings. 20 continual years as showing profit for business. Awarded “Employee of the Month” for delivering outstanding administrative support. ADDITIONAL INFORMATION

EDUCATION

CERTIFICATIONS

ACCOMPLISHMENTS

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