Network Engineer Data Center

JIMMIE RANSOM

**** ******** *** ** ***.* Washington, DC 20002

*********@*******.*** 202-***-****

TECHNICAL SKILLS:

Hardware / Network Skills

Software / Network Skills

Cisco Nexus Switches 6500, 5500, 4003, 3620, 2600, 2960 1601, 5000,7000, 6000, 9000, HP, EMC Racks, RMX, AMX Units

PC Anywhere, Point 625 Coax CATS5

Troubleshoot Data Center Issues

Palo Alto PA 7000,5000 & 3020

Catalyst 4507, Cisco Works 2000 Tools,

Windows 2003, Vista, MS Outlook 2000 Excel, PowerPoint MS Windows 2013, Video Monitors,

Active Directory, Checkpoint, Bluecoat.

VLan Configure iPV4, iPV6

Bal Cisco Tools Wireshark Polycom HDX7000/HDX8000, Crestron Units

LAN/Wan Network, Smart Switch 2200, USARC, NIPRNET, SIPRNET

Cisco 4510, 4506 Switch HP Open view

IBM IMM, F5 Load balancing configuration.

Cisco Stacked Switches Main AD Domain

ITSM Remedy/Heat Ticketing Sys.

MS Windows Viso Network Diagraming tools, setup microphones

ATM Modules, Supervisor Modules, ATM Adaptive HP Printer VOIP P Cisco, Juniper,

Wi-Fi access Points Lexus L2, L3 Config

Norton arts, MacAfee Virus

Network Infrastructures L2/3

Hands-on Technical Experience

TCP/IP, IBM 4331, IBM 8775, IBM 3650

SQL2000 DBA XML Window8

56/64 Blackberry Enterprise Server (BES) Symantec Antic, Blue Cat Device BDDS 60, Linux Installation,

Enterprise Network Design, Blue-Cat Config, video teleconference projectors, flat-panel displays, touchscreens

Reader Service Pack 1,2,3 F5 Server, Nexus 2248, 5548, HP Enclosure

VMware Hosts & SAN vCenter

DNS, DHCP, BGP, VPN, OSPF, AV/VTC associated equipment, speaker amps

Cable, T1, T2, T3, OC3, DSL, VPN, NAT

Network Interface Configurations

CCTV Milestone Video Camera Installation

ILO Patch Panels Rack & Stack 24x7

TCP/IP Setting DNS/DNS Controller Panorama Config Security Policy

VMS RS600, SideWinder Firewall 7.0, HP 7000 chassis/blades/Sans Dell Switch

Irion Mountain External Backup Units, Xerox 5150,5755,8870,3600

KVM, Wireless NMIC, VTC lighting

Cat5/6 plume Cabling Audio, Video Monitors, KVM units

Xerox5150,5755,8870,3600,7120,7535,5335, 600 Troubleshoot Data Center Issues

Configuration the Management Interface

Verified the Management Config.

EDUCATION AND CERTIFICATION

Associate degree in Computer Technology, University of Houston, 02/02/1981

FDA FY17 Computer Security Awareness Certification 09/2016

Active Security + CE 12/19-12/27 Currently Updating CCNA. Current DoD 8570

CLEARANCE

Active Secret Clearance, Hold an Active (DoD SIPR NET and NIPR NET Accounts, Active DoD 8670, DD 2875 IAT Certification

PROFESSIONAL EXPERIENCE:

Homeland Security HEADQUARTER (USCG, DHS)

1790 Ash St, Washington, DC SW, AV VTC Engineer

Nov/2022 - Present

Provide end to end support and management of existing Audio-Visual systems, troubleshoot, identify issues and trends, recommend resolutions and enhancements to install/troubleshoot majority of AV devices Knowledge of camera and lighting techniques and editing software.

Maintains a thorough inventory of AV equipment and supplies, monitors the replacement of non-working hardware. Knowledge of videowall/cloud streaming system & digital signage.

Install, maintain and support Digital Audio Recording software, work with databases and ensure uptime. Reads and interprets construction drawings, diagrams, submittals, specifications, and Audio-visual schematics for new builds.

I would oversee projects work with AV vendors to ensure the installations adhere to industries best practices, serve as mentor and train junior administrators and users. Knowledge audio/video, Zoom, WebEx, MS Teams, etc.

equipment/networking/video-cables/connectors & video signal Perform AV system commissioning, ensure systems meet deliverables and requirements. Provide real-time support for local and remote customers with technical issues over phone/conference platforms or in person, work with ticketing system to ensure issues are addressed efficiently in a timely manner.

National Defense University, ITD

260 5th Ave Bldg 64 Abraham Lincoln Hall

Fort McNair, Washington, DC 20319 AV VTC Engineer Apr/2022- Nov/2022

Responsible: including installing, implementing, testing, maintaining, Crestron Systems, removing, upgrading, and modifying video teleconferencing equipment systems. Responsibilities also provide support and services in the AV Engineering Team supporting a DoD organization with video teleconferencing services. Resolve system operational problems by troubleshooting and performing fault isolation.

Draft Standard Operating Procedures (SOPs) for VTC Engineering operations. Perform equipment custodian duties, including inventory asset management and accountability functions. Provide life cycle refresh projections for AV/TC infrastructure and AV equipment. Zoom, WebEx, MS Teams, etc.

The Crestron Device DMPS3-4K-350-c,touch panels 1050 and 1060 models I also supported MS teams meetings Air media blackboard and zoom for government meeting the projectors were Sanyo Panasonic and NEC projector our rooms supported smartboards technology we also used AMX touch panel and net lynx 2100 integrated controllers used Net Ally link runner at 100 Cisco C9300-48U, VLan 1110/ Cisco 4500 switches

Responsible for evaluating, installing, implementing, testing, maintaining, operating, removing, upgrading, and modifying video teleconferencing equipment systems. Perform connection testing and troubleshooting of VTC systems for DoD operations. Monitor and track system performance and usage. Repair, replace, or reprogram faulty equipment, as required.

Experience with networking, LAN/WAN, and Telecommunications Industry Association (TIA) cabling standards. Understanding of PKI Knowledge of AV/VTC sessions, Call Managers, scheduling, and of AV/VTC services with outside agencies for executive-level users. Ability to perform duties in the DoD classified and unclassified environments, including the use of KIV-7 encryptions keys for ISDN/IP classified connectivity. Working knowledge of SIP, ISM, H232, H320, H460, TLS, RTP, SRTP, TCP/IP,

Provide client consulting and training on control, interfaces, and use of the audio/visual and VTC equipment. Complete annual company and customer training requirements according to established policies and procedures. Record labor hours daily in an online corporate system. configuring/maintaining/sustaining Extron, Crestron, AMX, and Cisco UC/VTC Cisco Telepresence Management Suite (TMS) CISCO

Technologies Operations and Maintenance. Experience with DITSCAP/8500.2 IA controls desired. Experienced with IEEE 802.3 Ethernet, TCP/IP, QoS, ISDN, Firewall Traversal, SIP, H.323, and relevant video standards as well as DoD Video Security Technical Implementation Guides (STIG) processes, familiarity with and ability to comply with the Defense Information Systems Agency (DISA) operational Experienced with multi-security classified /unclassified IP video teleconferencing/presentations.

Manages installation of new audio and video and videoconferencing system (AV/VTC) equipment Coordinates AV/VTC equipment replacements, upgrades, and required testing to ensure equipment is always ready

Sets up, operates, and takes down AV/VTC equipment for conferences and events Troubleshoots AV/VTC equipment problems Working knowledge of the OSI model Experience.

OFFICE OF CHIEF OF ARMY RESERVE FT. Belvoir, VA Jun 2020- Apr 2022 SVTC Network Engineer

Installing and decommissioning various devices from servers to large switches and SAN devices, Installation of power cords from devices to cabinet mounted power strips.

Installing, labelling, and decommissioning Cat6 Copper and Fiber patch cables

Troubleshooting on call with data center clients Arranging and assisting in cutovers both on call and off preparing decommissioned devices for shipping maintaining the inventory of the raised floor space by inputting and taking out devices, infrastructure, and patches in client provided systems managing data center materials inventory.

Supports a large volume of video teleconferences for customers at all levels of military and civilian organization, to include FT. Bragg, FT. Belvoir, and the Pentagon Flag/SES. Operate, manage and schedule the Video Teleconferencing suites for the Office of Chief Army Reserve (OCAR) Staff using Polycom HDX7000/HDX8000, Crestron Units

Support includes being responsible, reliable, on time, and customer focused. Providing support for unclassified and classified video teleconferencing equipment. VTC and audio visual (A/V) equipment operations from multiple manufacturers, AV/VTC industry standards, wide area network (WAN) technologies as applicable to AV/VTC operations. I also do 20% remote A/VTC suite on military networks systems

Developing and implementing communications tools for use between remote sites VTC and audio visual (A/V) equipment operations from multiple manufacturers, AV/VTC and, wide area network (WAN) technologies as applicable to VTC operations, developing and implementing communications tools for use between remote sites. Set up and adjust audiovisual equipment to meet needs as requested. Manage, control and operate custom conference room systems to include sourcing different video, audio and data sources as needs to support conferences. Installed 32-port Rack and Stack Server and Network equipment installation supporting, installed computer network equipment within Data Center, and RMX, AMX Units. Hai vision, Mankato and Clear One streaming video and audio systems, Zoom, WebEx, MS Teams, etc.

Support includes being responsible, reliable, on time, and customer focused. Providing support for unclassified and classified video teleconferencing for High Military Senior., Assistant Chief of Army Reserve, Deputy Chief of Army Reserve, four Star General, Commander Chief of Army Reserve, Working knowledge of commercial construction methods such as ceiling deck constructions, wall framing, structural engineering, electrical wiring and cable/fiber installation. Understanding of Depart of Defense (DoD) and DISA VTC requirements.

I also assisted The Chief of Army Reserve on President-elect Biden Inauguration SIPNR NET SVTC. Working CIO G-6 group supporting G3/5/7 CCR The Command Center, SjA, DCAR/ Pentagon GO/SEC, AMC Bridge, TRADOC and USARC, USARAF, FORSCOM, JSP, CAR AID, Sec Def, HRC, SFC Nuckols, SFC Schuler Pentagon Bridges

Alutiiq, LLC. Pentagon Location Jun 2019 – Jun 2020

Network Engineer

Worked in a Top-Secret environment, provided in-depth configuration to the Network Systems on all servers EMC Vx Rack, VMware & X86 platforms. Installed 32-port Rack and Stack Server and Network equipment installation supporting, installed computer network equipment and configuring the ILOE on the server.

Ability to troubleshoot Layer 1-3 issues such as fiber and copper cabling, electrical issues. Able to lead and provide direction to other technicians, team members. Installed Cisco Nexus 5548P, 2248, Switches cad5 cable, Fiber, and cooper connection Installed KVM units; connected primary, secondary, backup, ILO cables to all servers,

U.S. FDA Silver Spring Maryland Sept 2016 – Jun 2019

Sr. Network Engineer

Duties included installing computer equipment, desktops, laptops, printers, scanners, digital senders and business card readers in the context of a Service Level Agreement Environment. Used Visio to create architecture design for the data center, performance prediction, system sizing analysis, creating technical requirements baselines and verification validation planning. Installed and configured Palo-Alto PA 3020. Configured, deployed and maintained virtual and physical servers including workstations, crypto equipment, and related peripherals with working routers and switches. Duties also included 35% of travel, AV VTC Crestron System.

Provided recommendations to enhance Network efficiency and performance, direct interface with the customer to provide engineering troubleshooting and resolution system-wide document operating procedures. Provided support to the Technical Support Groups and Daily Maintenance, installing virtual machines connecting the switch with different VLANs on the Physical port, Zoom, WebEx, MS Teams, etc.

Upgraded Agilent instrument equipment within the Data center using Cisco Nexus equipment, Worked on proposals budgeting before end of year as a P-Card holder.

Troubleshoot, maintained upgraded VPN Gateway. Installed Cisco Nexus 5548P, 2248, Switches cad5 cable, Fiber, and cooper connection. Installed KVM units; connected primary, secondary, backup, ILO cables to all servers,

USTech Solution - HCL Western Union Mar 2015 – Sept 2016

Network Engineer

Responsible for managing 2 Data centers installing computer network equipment providing physical L2 some L3 support. Installed, configured and supported large-scale production and corporate network infrastructure including routers, switches, console servers, and optical transport equipment.

Rack and Stack Server and Network equipment installation supporting Western Union within CenturyLink's data center consisting of Cisco Routers 3800, 3900, 7600 Series Cisco Nexus 7K/5K/2K Cisco Catalyst 6500 and other Catalyst Series switches.

Installed Palo Alto PA-5k series, ASA, checkpoint, providing hardware upgrade of Corporate Checkpoint 1100, MPLS, Cisco 4507 Switch.

Firewall duties include work 24x7 and "on-call." VMware NSX implementation Linux Installation

Installed EMC VNX connecting cabling providing hardware upgrades, F5 Load balance Integration service appliances to Cisco ACI deployments to include Application Delivery Controllers and Firewalls.

Troubleshoot network performance issues and creates and maintains a disaster recovery plan.

Installed cages, Wright line cabinets 42U rack, upgraded PDUs.

Troubleshoot network hardware and software, working with 3rd party hardware vendors and suppliers on root cause analysis and resolution.

Verified capacity, draining traffic, and suppressing alarms before replacing; optics, line card.

Created incident tickets, provided update and follow-up. Created new RMA requests through OEM vendors for both replacement devices and technical assistance when troubleshooting devices Cisco Routers 3800, 3900, 7600 Series Cisco Nexus 7K/5K/2K.

Troubleshoot, trace, and loop links to locate the physical issue then trace and isolate cables through patch panels EMC VxRack, VMware & X86 platforms

Kaiser Permanente Sliver Spring MD Jan 2014 – Mar 2015

Network Engineer-IBM

Installed computer network equipment and configuring the ILOE on the server.

Setup the Network Auto Configuration within the NIC and TCP/IP, VMware NSX implementation for horizon and vCenter

Tested and cleaned fiber optic cables, and optical interfaces. Scheduled and performed network maintenance, repair, and upgrade tasks as needed while limiting the impact on the production network projects Rack and Stack.

Installed EMC VNX, Palo Alto PA-5000 Cisco 5505 ASA, checkpoint, providing hardware upgrade of Corporate Checkpoint 1100 Firewall Cisco 4510 Switch.

Provided Tier-3 troubleshooting support on all managed devices and supported technologies: Firewall, Cisco 3945 router VoIP, IBM 7026 RS/6000 server IBM 7145 model, Cisco Catalyst 350G, Fiber switch, Management Sever IBM x3650, IBM 6262, IBM 7945

Installed blade HP Enclosure, IBM EUS, EMC cabinets, Sun Oracle 6.4, OASG server X4-2 Cisco 3925 Router, License, and HP DL580, IBM 8233, IBM 7978 X Series, IBM 7015

Completed hardware models physical inventory; Model RS/6000, Mid Rang Sun Ultra 60 Sun fie V125, Sun Blade 150, Cisco Nexus, 2248TP Fabric Extender Sun spars T4 Server, Sun fire X2100, Cisco Nexus 7000, 5000, 2000 Platforms, Proxy Load Balancing Server, PDU`s, Blue Cat Server ILO & IP setup Dell power ridge RS10, DL580 G7, DL380p G8 Server

U.S. Senate Washington, DC Apr 2012 – Dec 2013

Network Support Engineer

Worked in a Top-Secret environment, provided in-depth configuration to the Network Systems on all servers EMC Vx Rack, VMware & X86 platforms. Installed 32-port 10/100-Mbps fast Ethernet switching module with modular up-link using CAT5

Provided Tier-3 troubleshooting support on all managed devices.

Installed Cisco switches 6500, 4003, 3620, and 2960; 5000, 120 UPS APC power supply.

Inserted ATM, Video supervisor module to the network and created VLAN using Cisco Works 2000, Installed Logitech HD Pro Webcam C920, Cisco Jabber Video software, configuration to internal, external servers, multiprotocol HP printers, IP Address, Sub mask, Gateway configuration of HP Elite Book 8470p, Notebook PC Bundle, HP Monitor JPL, HP LJ Pro 400m401 DN, HP 400m 425dn MFP, HP Politer, Model HP Laser-jet CM6040f MEP Printer, HP Laser-jet P451x Printer, HP Laser-jet 4700dn Printer P2330dn, configuration to the external & internal Jet Direct Cards, Unilever IP Address, subnet, gateway.

Load balancing the network about 40% of the traffic making it efficient by evenly splitting the traffic load among several different servers.

Installed 600 Xerox Work Center 5755, 5335 color Printers, CAC Reader.

Set up, configured, and supported internal and/or external networks, bluecoat and F5 load balancing Duties included over 900 portable wireless bar code devices/PD-As, and 1,000 scanners. U.S. Department of State - NRRC/NOC

U.S. Department OF State- NRRC/NOC Oct 2011 – Apr 2012

Network Infrastructure Engineer

Worked as a Network Infrastructure Engineer in a Top Secret (NRRC) environment.

Administered over 30 Checkpoint R75.x – R76 (GAIA), Juniper Net Screen-Security Manager, Cisco ASA, Palo-Alto firewalls, GRE and BGP Tunnels, Gateway-to-gateway VPNs, Port Exemptions, firewall rule, setting front and back-office ACLs in a multi-silo environment.

Upgraded 5 Checkpoint Mgmt. servers & 20 gateways to GAIA.

Worked independently and as a project team leader—responsible for backups, development of wiring diagrams and chassis that increased work production by 80%.

Supported the system/database set, participating in a 6.2-million-dollar spending budget for the Government for new upgrades and design.

Installed new upgraded hardware for Network Servers Racks, Cisco Switch 2960-S 48 Ports 12 LCD E521 Panel Monitors 57 inches, SQL 2005 Server, 12 Capture Drone Units, Video Routers, four Cisco Server 1700 and configuring routers and switches, Auto Router, 3 Black Box ServSwitch Modular, AMX Auto Patch Optima, AMX Auto patch Modular, Pioneer DVD player DVD-V5000, Active HDTV Tuner 232-Act, Ashley Auto-Amplifier, Network printers, Sidewinder Firewall, 7.0 application support.

Satisfied SLAs requirements

U. S. Senate Washington, DC Oct 2009 – Oct 2011

Network Support Engineer

Duties included installing computer equipment, desktops, laptops, printers, scanners, digital senders and business card readers in the context of a Service Level Agreement Environment.

U. S. Department of Agriculture Washington, DC Nov 2006 – Oct 2009

Network Engineer

Re-imaged and upgraded workstation to Windows 2002, also Lotus Notes Mailing System.

Developed and modified systems and programs to operate and maintain (USDA) database, using knowledge of provisioning policy and service level agreements provide technical support for new project work equipment installations, issue resolution, scheduling maintenance, and provisioning activities, perform quality control checks and audits of all aspects of the provisioning life cycle asset management task such as receiving new equipment.

Responsibilities included over 900 portable wireless bar-code devices/PDAs, and 1,000 scanners. Trained on Lotus Notes applications Linux Installation.

Traveled 50% to help with the training, installations of Network implementation categorized incidents correctly for call tracking and logging purposes and analyzed and assigned trouble tickets on user hardware and software issues., installing, configuring, and maintaining the implementation of the Voice infrastructure including hardware/software recommendations. Managing day-to-day delivery of services (VOIP, SIP, ACD, Carrier Network) to ensure adherence to defined service levels

Installation, administration, operation, trouble diagnosis and maintenance of VoIP, unified communications and call center equipment for major relocation actions.

U. S. Department of Treasury Washington, DC Nov 2004 – Nov 2006

Network Engineer

Worked in a Top Security clearance area, using specific configuration tools and data conversion methods. Performed in-depth configuration and created user account policy, and implementation of networks focusing on infrastructure components. Configured Network Switches and Routers.

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