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Customer Service Quality Assurance

Location:
Lansing, MI
Posted:
July 19, 2023

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Resume:

Benjamin Warner

Roofing Installation Supervisor - Jimmerson Roofing, Inc

Lansing, MI 48906

adyebn@r.postjobfree.com

517-***-****

To secure a position in the construction field. I desire to be challenged daily, continue my education and be awarded opportunities for advancement in the company. Work Experience

Roofing Installation Supervisor

Jimmerson Roofing, Inc - Lansing, MI

2017-08 - Present

Supervised crews, from initial demolition to finished product and/or service. Ordered materials, tracked progress, and assisted owners in various day to day tasks. Served as quality assurance and verified work completion by sub crews. Performed callback service for repairs and served as customer service liaison for quality concerns. Trained new employees, coordinated material processing and delivery and installation supervision.

Yard & Facilities Manager

Capitol Barricading, Inc - Lansing, MI

2016-02 - 2017-08

Supervised day to day up-keep of equipment, and vehicles. Assisted in the design, construction, and implementation of temporary and permanent traffic control devises. Trained to assemble and monitor multiple traffic control plans. Completed MMUTCD part 6 training, MIOSHA part 22, and Michigan Traffic Regulators Instruction Manual.

Wireless Project Manager

Velex, Inc - Allen, TX

2014-02 - 2016-01

Supervised day to day operations over multiple crews in multiple markets nationwide with the upgrade of wireless systems. Worked with multiple carriers including, Sprint (NV and 2.5 upgrades), Verizon

(LTE, UMTS, Diplexer upgrades, and site consolidation) AT&T (Third party Audits and carrier upgrades) T-Mobile (Greenfield Project). Completed pre-con sidewalks, equipment ordering, procurement and organization. Also supervised day to day construction making sure timelines were kept while providing the carriers with daily updates of progress. Experienced in closeout procedures and have completed multiple packages for carriers in required time. Worked effortlessly with all types of crew and management styles and pride myself on doing whatever it takes to complete work. Wireless Construction Supervisor

General Dynamcis, Inc - Farmington Hills, MI

2013-02 - 2014-02

Supervised the 4G LTE wireless upgrades on the Sprint NV2 project. Responsible for preconstruction walks, building bills of materials, material processing and delivery, construction of new technology, and decommissioning of legacy equipment. Supervised multiple crews from numerous subcontractors simultaneously in multiple locations statewide. Responsible to make sure crews were working safely, with the correct training and certificates, and assuring that work was completed to Sprint-Samsung quality standards.

Radio Frequency Installation Engineer

Earthcom, Inc - Lansing, MI

2003-12 - 2013-01

Supervised crews responsible for surveying, designing, wiring, and installation of bidirectional amplification systems in commercial buildings. Other responsibilities included the construction and maintenance of cellular towers. Have experience with directional boring, maintenance and splicing of fiber network solutions.

Assistant General Manager of Golf

Golf - East Lansing, MI

2006-03 - 2007-06

Responsible for coordinating golf outings, staff schedules, and ensuring satisfaction of customer experiences. Worked hand-in-hand with Superintendent to ensure quality of course and facilities. Education

Associate

Skills

• Microsoft Office (10+ years)

• Construction (10+ years)

• Telecommunications (10+ years)

• Management (10+ years)

• Customer Service (10+ years)

• Quality Assurance (10+ years)

Additional Information

Objective: To secure a position in the construction field. I desire to be challenged daily, continue my education and be awarded opportunities for advancement in the company.



Contact this candidate