Ashley Asfalg

I have **+ years in customer service. I enjoy working with people and I'm committed to make their experience a positive one.

Clayton, NC 27527

adyeb8@r.postjobfree.com

+1-860-***-****

Authorized to work in the US for any employer

Work Experience

Dispatcher/Customer Service Representative

BWM Electrical Services - Smithfield, NC

October 2022 to June 2023

1. Answering phones

2. Responding to emails in a timely manner

3. Booking appointments

4. Collect payments

5. Balancing a workable and well routed schedule for the field technicians 6. Pulling permits and scheduling inspections

Customer Service Representative

CMC Service Experts - Clayton, NC

March 2022 to August 2022

• Managed customer accounts

• Greeted customers

• Resolved customer issues

• Booked appointments for clients

• Worked in the inbound call center

• Responded to inquiries and issues

• Responsible for troubleshooting applications

• Collected and documented orders

Receptionist

SHEEHY NISSAN - White Marsh, MD

August 2019 to November 2021

Greet clients in a kind, genuine manner

Answer and direct call to their proper department

Take detailed messages when needed

Properly organize and file important documents

Ensure clients have a comfortable, enjoyable experience Receptionist

Superior Acura - Fairfield, OH

May 2018 to July 2019

• Morning cash deposits

• Entering all transactions onto daily worksheet and into the database

• Daily use of CDK, Microsoft office, centos, etc

• Answering phone calls and directing them to the appropriate departments

• Scanning, indexing, filing and emailing documents

• Handling cash, check and credit transactions

Service Advisor/Receptionist/Cashier

Superior Acura - Fairfield, OH

May 2018 to June 2019

I greet clients, assist the advisors by answering phone calls, scheduling appointments, reading mileage and performing alignment checks.

Bartender/Server

The Enfield Tap - Enfield, CT

April 2015 to April 2018

I was a bartender/server. I prepared cocktails and served entrees in a timely, friendly manner. Getting to know my guests by first name basis and also creating some friendships. Handling cash and my own drawer. Liquor inventory, excelled in the P.O.S (point of sales system), and opening and closing of the bar. Server/Bartender

Olive Garden - Enfield, CT

October 2005 to May 2015

Greeting guests in a friendly, timely manner. Taking food and drink orders. Fully accommodating any of my guests needs in a positive fashion. Excelled in P.O.S. system Education

High school diploma in General Studies

Enfield High School - Enfield, CT

September 1997 to June 2001

Skills

• Customer Service

• Phone etiquette

• Clerical experience

• Bartending

• POS

• Front Desk

• Serving Experience

• Office Administration

• Cash Handling

• Data Entry

• Typing

• Microsoft Word

• Communication skills

Assessments

Medical receptionist skills — Proficient

August 2022

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Work style: Professionalism — Proficient

September 2022

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

Customer service — Proficient

December 2021

Identifying and resolving common customer issues

Full results: Proficient

Attention to detail — Proficient

September 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Retail customer service — Proficient

August 2022

Responding to customer situations in a retail setting Full results: Proficient

Administrative assistant/receptionist — Proficient February 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Early childhood development — Proficient

September 2022

Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient

Work style: Reliability — Proficient

September 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate