Sales Associate Manager
Resume:
Nelda Perez
McAllen, TX *****
****************@*****.***
Professional Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Checking Inventories
Conflict Resolution
Cash Register Operation
Product and Service Sales
Returns and Refunds
Money Handling
Sales Goal Attainment
Suggestive Selling
Multitasking Strengths
Signage Changes
Customer Service
Retail Store Operations
Work History
July 2004 - December 2005
Dillard's - McAllen, TX
Sales Associate
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Managed returns, exchanges and refunds in accordance with store policy.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
May 2001 - July 2004
Dillard's - McAllen, TX
Area Sales Manager
Trained team members in successful strategies to meet operational and sales targets.
Maintained customer satisfaction with quick and professional handling of product returns.
Mentored team members to enhance professional development and accountability in workplace.
Created employee schedules to align coverage with forecasted demands.
Managed inventory control, cash control, and store opening and closing procedures.
Assisted with hiring, training and mentoring new staff members.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Rotated merchandise and displays to feature new products and promotions.
February 1997 - May 2001
Dillard's - McAllen, TX
Assistant Area Sales Manager
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Helped monitor security to protect employees, customers and property.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
July 1988 - February 1997
Dillards Department Store - McAllen, TX
Sales Associate
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Managed returns, exchanges and refunds in accordance with store policy.
Answered customer questions about sizing, accessories, and merchandise care.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Provided positive first impressions to welcome existing, new, and potential customers.
Achieved or exceeded company-defined sales quotas.
July 1981 - August 1982
ABC Cinema 1 & 2 - McAllen, TX
Movie Ticket Sales Associate
Sold tickets to movies at ticket counter.
Balanced cash register daily and reported discrepancies to management for resolution.
Resolved guest issues and escalated unresolved problems to management to promote good customer relations.
Directed guests to nearby attractions and distributed information on upcoming new releases.
July 1982 - August 1983
Cinemark Movie Theater - Pharr, TX
Movie Ticket Sales Associate
Resolved guest issues and escalated unresolved problems to management to promote good customer relations.
Sold tickets to movies at ticket counter.
Stocked ticket sales counter with brochures, rack cards and other promotional materials for guest use.
Balanced register daily and reported discrepancies to management for resolution.
Education
January 1991
Pan American University Edinburg, TX Edinburg, TX
Bachelor's In Criminal Justice Corrections
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