Medical Assistant Customer Service

LEIKA V. VERDIEU, CCMA, CPT

**** ***** ******* ********, ** 11234 646-***-**** *****.*******@*****.*** Passionate and detail-oriented medical assistant with a focus on providing the utmost care to patients. Seeking an entry-level position where prior training and skills can be utilized to deliver high-quality medical care and ensure patient comfort. Committed to maintaining practice within the legal scope of licensure. Certified EKG Technician (CET) Certified Medical Assistant (CCMA) CPR and AED PROFESSIONAL SKILLS

Strong knowledge of medical terminology

Proficient in obtaining and recording vital signs

Trained in HIPAA policy and regulations

Familiarity with ICD-9-CM and CPT codes

Excellent patient and customer service skills

Skilled in phlebotomy and 12-lead EKG

EDUCATION AND TRAINING

Medical Assistant A.O.S., Mildred Elley-Metro Campus, New York, NY, 2023 Home Health Aide Certificate, People Care Home Health Services, New York, NY, 2011 PATIENT CARE EXPERIENCE

Resident Service Aide, 305 West End Assisted Living, New York, NY, 12/2022–Present

Assigned to assist 8 to 10 residents in managing their Activities of Daily Living (ADLs) with the aim of enhancing their quality of life. Escort residents to meals and recreational activities. Support residents in achieving their highest level of physical, emotional, and psycho-social well-being.

Collaborate with the wellness team to maintain a safe and comfortable environment for residents. Adhere to all policies, procedures, and instructions from the Nurse Shift Supervisor and Director of Wellness.

Assisted nursing staff in performing selected procedures, including vital signs: Temperature, Pulse, Respirations, Blood Pressure and Pain Rating. Observed, reported, and recorded routine and specific patient data, behaviors and responses to treatment on the appropriate flow sheet and EMR. Medical Assistant Intern, Dr. Wing Tsang, New York, NY, 12/2022–2/2023

Comprehensive front and back office medical assistant experience at practice offering Primary care and Urgent care, integrating Western and Eastern medicine. Greeted visitors, ascertain purpose of visit, and direct them to appropriate staff. Handled phone system and appointments for over 15 patients daily. Prepared treatment rooms for patient examinations. Cleaned and sterilized instruments and dispose of contaminated supplies. Showed patients to examination rooms and prepare them for the physician.

Interviewed patients and record patients' medical history, vital statistics, or information such as test results in paper medical records. Collected blood, tissue, or other laboratory specimens, log the specimens, and prepared them for testing. Performed EKG and blood draws Medical Assistant Intern, American Medical Centers: Brooklyn, NY 09/2022–11/2022

Assisted in checking patients in for their treatments, ensuring a smooth and efficient process. Practiced taking and documenting vital signs, completing health histories, and accurately recording information for healthcare providers.

Filed, organized, and entered patient information into the facility's electronic medical health record, maintaining accurate and up-to-date records. Collected and labeled laboratory specimens for testing, ensuring proper handling and documentation.

Home Health Aide, Brooklyn Center for Rehabilitation and Residential Health Care, Brooklyn, NY 04/2021–05/2022 Home Health Aide, HCS Home Health Services: Brooklyn, NY 05/2013–4/2021 OTHER EXPERIENCE

Direct Care Worker, Private Companion: Brooklyn, NY 01/2009–12/2012 Teacher’s Aide, Friends of Crown Heights, Brooklyn, NY, 2009

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