Full Time Customer Service
Resume:
ANGELIA LONDON - JOHNSON
Houston, TX
P 832-***-**** E *******.******@***.***
CAREER OBJECTIVE
KEY SKILLS
Dedicated Paratransit Driver seeking to apply 29+ years of excellent customer services skills. Now seeking a rewarding position where I can utilize my strong organizational, communication, and relationship- building skills in an office environment.
• QUICK LEARNER
• COMMUNICATION
• RELATIONSHIP BUILDING
• TIME MANAGEMENT
• ORGANIZATION
• CALM UNDER PRESSURE
• PROBLEM-SOLVING
• COMMUNICATION
• SELF-MOTIVATED
• RELIABLE
• COMPASSIONATE
• DETAIL-ORIENTED
EDUCATION
ROSS SHAW STERLING HIGH SCHOOL
HIGH SCHOOL DIPLOMA
HOUSTON, TX
TEXAS SOUTHERN UNIVERISITY
BUSINESS COURSEWORK (NO DEGREE)
HOUSTON, TX
EXPERIENCE
07/1994 – Present Full-time
Metrolift Driver – First Transitions Inc. – Metrolift Houston, TX
• Transported passengers with disabilities on assigned routes, and picked up and dropped off passengers at designated locations according to a pre-determined schedule.
• Communicated effectively with the dispatcher or central office personnel to ensure safe and timely arrival.
• Provided kind, courteous, and attentive care to each passenger’s unique and diverse needs.
• Conducted pre-trip, during the trip, and after-trip inspections of the vehicle to ensure safety and cleanliness.
04/1993 -08/1994 Full-time
Call Center Representative- Greyhound Bus Station
Houston, TX
• Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
• Delivered fast, friendly, knowledgeable service for routine questions and complaints.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Sorted out bills for companies that shipped and received packages. Entered bills into the data system.
AWARDS
2022, Top Safety Operator of the Year Award (chosen from 5,000 drivers) 2013, 2014, 2015, 2019, Excellent Customer Service Commendation 2022, “You’re Awesome!” Colleague Recognition
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