SUNG HA

**** * ******* ***

Glenolden, PA *****

610-***-****

adyea9@r.postjobfree.com

Career Overview:

Exceptional and enthusiastic Customer Service Representative dedicated to achieve customer satisfaction and contribute to company success with 20 years of diverse financial services background, accounting abilities and an experienced Mandarin interpreter. Solid team player with an upbeat, positive attitude.

Core Strengths:

• Courteous demeanor • Fluent in Chinese Mandarin

• Active listening skills • Strong organizational skills

• Energetic work manner • Detail-oriented and accurate

• Large cash/check deposit expert • Able to work in a fast paced environment Accomplishments:

• Consistently generated additional revenue through skilled sales techniques.

• Cross-sold services above target goals, upgrading customers to different plans and product packages.

Work Experience:

AMN Language Services Clearwater, FL

Medical Mandarin Interpreter 09/2022 to 06/2023

● With current knowledge of medical terminology and procedures.

● Strong interpersonal skills, flexibility, and customer service orientation.

● Able to precisely and accurately interpret medical information between both parties.

● Provided excellent social skills and maintained a friendly and pleasant attitude.

● Developed adept in cognitive and analytical skills to quickly grasp and respond according to the interpretation service environment.

SUNG HA

adyea9@r.postjobfree.com

Language Line Solutions Monterey, CA

Mandarin Interpreter 10/2019 to 05/2022

● Interpreted technical, medical, banking, legal and insurance companies with precision.

● Recognized for accurate, complete, quick and clear interpretations between both parties.

● Adapted interpretations to match the knowledge, skills and culture of the target audience.

● Gained comprehensive experience in providing oral and video interpretation services between parties from various medical, economic or social backgrounds. Everest Medical Care Havertown, PA

Medical Receptionist 07/2015 to 05/2016

● Conducted health insurance eligibility verification.

● Assisted accounting services, billing and record keeping.

● Performed well in a high-demand, fast-paced environment.

● Self-directed and prioritized time management ability. Citizens Bank Kennett Square, PA

Personal Banker Universal 05/2013 to 05/2015

● Performed superb financial services and wealth management.

● Facilitated new account transactions and credit card applications.

● Cross-sold Bank products at a rate of 30% and exceeded target goals.

● Enforced all Bank regulations and accomplished relationship-building with clients. Education:

Delaware County Community College Media, PA

Associate’s Degree in Accounting (1997)

● GPA: 3.68

● Graduated with High Honors

Skills: Fluent in Chinese Mandarin (speak, read and write); Accurate money handling; Attention to detail; Computer proficiency: Microsoft Word, Microsoft Excel, Health Fusion and Navinet; Time management; Multi-tasking; People-oriented; Fast learning; Adaptive team player; Billing and Record keeping; Verbal/written communication; Maintain strict confidentiality; Consistently comply with policies and procedures; Apply responsible and honest work ethics; With patience and culture empathy; Reliable, punctual and committed to high quality customer service.

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