ERIKA BERNARD

*** *********** ** ***********, ** 18067

347-***-****

adye9z@r.postjobfree.com

OBJECTIVE:

Professional, hardworking individual seeking growth in a company productivity by maximizing my experience and the skills I have acquired.

SUMMARY OF QUALIFICATIONS AND SKILLS:

Strong customer service, teamwork and interpersonal skills. exceptional refined and professional communication, presentation and mannerisms, great ability to multitask while maintaining close attention to detail, fluency in Spanish, MS Word, MS Excel, and Typing 45 wpm

WORK OF EXPERIENCE:

6/21- Present FedEx Ground Northampton, PA

Package Handler

● Work with team to assemble, seal, and load packages into correct trucks.

● Read and comprehend labels to ensure proper processing.

● Follow safety rules at all times.

● Lift parcels that weigh up to 75 lbs.

● Use scanners to track parcel information, such as receipt or condition.

2/21- 6/21 Mount Sinai Doctors Manhasset, NY

Patient Coordinator

●Greet and establish initial contact with patients.

●Confirm and update patient demographics

●Verify insurance thats necessary to ensure that the patients have appropriate documents for physician

●Schedule and confirm appointments

●Performed clerical office duties such as but not limited to faxing, scanning, copying, and filing.

4/19- Present MB Mechanical Queens, NY

Administrative Assistant/ Executive Assistant

●Assist any senior staff with administrative assistance.

●Assist senior estimator with preparing all requests for bid which include but are not limited to, mechanical drawings, specifications and retrieving all proper information to ensure a proper bid.

●Prepare all correspondences, proposals, change orders, scope sheets and work orders.

●Receiving and directing all visitors.

●Maintain electronic and hard copy file system for all bidding and awarded projects.

●Prepare all General Contractor prequalification’s forms.

●Handle all general liability and workers compensation requests.

●Preparing and maintaining logs and spreadsheets to provide up to date information for various departments.

●Create O&M close out document files.

●Provide customer service for both existing and new customers.

●Order parts from vendors for the service technicians.

●Answered and directed all incoming calls.

●Performed all data entry and clerical duties, which are not limited to faxing, scanning, copying, and filing.

1/11- 12/20. Flatlands Hospitality / Parsons Hospitality Brooklyn, NY

Office clerk/Asst Manager

●Professionally meet and greet hotel guests, perform check-in/ check-out procedures on hotel reservation system

●Make, adjust, and cancel reservations received via online and onsite upon request.

●Answer all inbound telephone calls and direct call to appropriate destinations.

●Balance receipts both cash and credit, filing and record keeping

●Responsible for proper scheduling of employees for high level of guest service

●Verify with housekeeping the completion of all hotel room accommodations for inbound reservation as well as hotel services

●Manage efficient staffing, policy enforcement, team member training development

1/09- 6/11 Russo on the bay Queens, NY

Cocktailer / server

●Welcomed the guests and served them with beverages and food of their choice

●Maintained great politeness while serving and talking to the guests

●Maintained perfect hygiene and cleanliness

●Coordinated with other servers

10/07-6/09 Western Beef Queens, NY

Cashier / customer service

● Responsible for providing the best level of customer service to the customers.

● Perform opening and closing function, cash pulls.

● Make changes in orders and deposit according to the policies.

● Monitor and maintain the store operational reports for the improvement.

● Ensure the display areas are organized and clean.

5/07-9/07 American Cancer Society Queens, NY Intern clerk- seasonal

●Responsible to inform clients on upcoming events

●Update database on a daily basis

●Prepare workshops for fundraising for cancer awareness with teams

●Meet potential clients to join our crusaded on cancer awareness

●Filing, data entry

EDUCATION:

2005-2008 Franklin K. Lane H.S. Brooklyn, NY

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