Bilingual information services assistant/coordinator/program assistant

NINA GUHR

adye9q@r.postjobfree.com 224-***-**** linkedin.com/in/nina-guhr/

Result-oriented bilingual professional with broad experience and proven success in managing a wide range of daily operations including coordination of projects. Proven track record of managing administrative tasks with great proficiency, such as executing high-profile events, arranging meetings, resolving queries, and responding to telephone calls, emails, and live chat. Optimizes resources to implement learning strategies, conduct assessments, write reports pertaining to programs, support academic staff, coordinate program team activities, and participate in program reviews. Areas of Expertise

• Library Operations Support

• Project coordination

• Call Center Operations

• Customer Service & Support

• Database/Records Management

• Communications

• Client Acquisition & Retention

• Team Building & Leadership

• Administrative Assistance

Career Experience

Librarian, German International School Chicago, Chicago, IL 2021-present Provide administrative and curriculum support through direct coordination and collaboration with the administrative and educational departments by providing school library services.

- Act as head of library department

- Facilitate in management of school library services and projects including community outreach

- Play an instrumental role in maintaining and coordinating the library collection Information Services Assistant, Arlington Heights Memorial Library, Arlington Heights, IL 2021-present Provide management and team support through direct coordination with the Circulation, Reference, Youth/Children’s, and technical departments to deliver excellent library services.

- Facilitate in Information Services desk management, virtual services, and call center

- Mentor and collaborate with customers to maintain library accounts, offer research services, and introduce and assist with programs and events in unity with other library departments Library Assistant / Program Assistant, Kimberly-Little Chute Public Library, Kimberly, WI 2017 to 2019 Provided excellent management support through handling Circulation, Reference, Delivery, Shelving, and Training in library projects to deliver exceptional library services.

- Played an instrumental role in developing and implementing projects, solutions, and offering a range of adult services.

NINA GUHR

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- Mentored and collaborated with patrons to maintain library accounts and paperback collection, processed DVDs, and carried out in-house programming.

- Groomed personal capabilities by completing Lean Enterprise Government Series Training to improve efficiency and productivity.

Library-Assistant-Sub, Appleton Public Library, Appleton, WI 2015 to 2019 Facilitated in Information, Reference, and Children's desks management, mentored patrons on library accounts, and led library projects in direct coordination with supervisors to accomplish predefined targets.

- Appreciated by senior management for successfully representing library at community events and expanding German Language materials in Adult collection to enhance client reach. Event Assistant, Aep Connections, LLC, Appleton, WI 2012 to 2016 Achieved diversified needs of business through organizing conferences, collaborating with professional partners and delivering customer service in fast-paced environments.

- Utilized Microsoft office suite and online research skills as well as assisted guest speakers and conference attendees to ensure smooth execution of events. Additional working experience as Non-profit Program Coordinator at Candlelight Vision, Customer Service Representative at Gannett Wisconsin Newspapers, Academic Paraprofessional, Substitute Teacher, and Supports Manager at RCDD – Residential Care for Developmentally Disabled. Educational Background

Master of Arts – Organizational Psychology

National-Louis University, Evanston, IL

Bachelor of Arts – Psychology

University of Wisconsin, Oshkosh

Language Proficiencies

English (Fluent), German (Fluent), Spanish (Basic) Software Proficiencies

Microsoft Office Suite (Word, Teams, Outlook, OneNote)

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