Customer Service Data Entry

Location:

Posted:

July 20, 2023

Steven Louis Kay

**********@***.*** Portland, Oregon 97266 503- 760-2415

Skills and Personal Strengths

· Multi-Line Phone Systems · Excellent Written and Verbal Communication

· MS Office · Creative Problem Solver

· Typing · Motivated and Energetic

· Data Entry · Ability to Perform Multiple Tasks

· Windows · Self-Directed and Quick Learner

· German, Spanish and French · Able to Work Well with Others

· Excel · Honest, Accurate, and Reliable

· General Office Equipment · Organized and Detail-Oriented

· Cultural Literacy from travels through North America, South America, Europe, Asia and Africa

Relevant Experience

Customer Service/Reception

· Utilized effective listening skills to understand the needs and concerns of customers/clients.

· Explained policies and procedures to groups and individuals.

· Assisted customers in accurately completing all required forms.

· Established and promoted professional relationships with customers.

· Assisted in resolving issues and complaints.

· Greeted customers in a friendly manner and directed to appropriate staff.

· Answered multi-line phones and efficiently directed calls.

· Processed payments for customers of recreation center and travel agency.

· Recreation Center Cashier, 3 years

General Office

· Performed general office duties including typing, filing, faxing and copying.

· Create business correspondence and reports using computer.

· Research issues in law, politics, and travel

· Used computerized systems to enter, retrieve, and revise data.

· Maintained detailed records and revised filing system to improve productivity.

· Ordered, received, and distributed office material and supplies.

· Opened and routed incoming mail, answered correspondence, and prepared outgoing mail.

· Demonstrated excellent organizational and time management skills.

· Utilized all office equipment including copier and fax machine.

Employment History

eCommerce Clerk Clackamas, Oregon 2020 - 2021 Tutor and Teaching Asst. Portland, OR 2018 - 2020

Travel Agent/Tour Guide Portland, OR and Canada 2014 - 2018

Actor and Dramaturg Portland, OR and Vancouver, WA 2004 - 2014

Attorney Washington, D.C., & Portland, OR 1996 - 2004