Data Entry Help Desk

Tiffany Malebranche

*************@*****.*** Brooklyn, NY 11234

EXPERIENCE

FINANCE MANAGER, South Orange, NJ

Stans Service Center LLC, August 2015-January 2023 Increased efficiency by developing a system to catalog all orders for car repairs and other mechanical operations in the store to reduce customer wait times and increase transparency in billing

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• Developed and maintained necessary systems and accounting processes and controls. Established and maintained relationships with individual and business customers and provided assistance with problems these customers may encounter.

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Planned, directed, or coordinated activities of workers in branches, offices, or departments of establishments, such as branch banks, brokerage firms, risk and insurance departments, or credit departments.

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Evaluated financial reporting systems, accounting and collection procedures, and investment activities and made recommendations for changes to procedures, operating systems, budgets and other financial control functions.

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HELP DESK SUPPORT, Petersburg, VA

PETERSBURG POLICE DEPT, January 2019-August 2019

• Scan for and removing viruses

• Performed initial triage of incoming and end-user computer issues and problems.

• Referred major hardware and software problems and defective products to vendors and technicians for service.

• Documented problem tickets using pre-defined and standardized processes.

• Created and maintained end-user documentation, directing individuals to self-help instructions.

• Escalated unresolved tickets up to next level of technical support, maintaining ownership of escalated tickets. FRONT END MANAGER

Dragonetti Brothers Landscaping, May 2016-January 2018

• Planned, organized and controlled operations of front-end area.

• Received payment by cash, credit cards, or automatic debits.

• Implemented procedures to reduce shrinkage and improve store security.

• Coached and mentored team members to ensure proper performance and customer relations skills.

• Executed productivity benchmarks across departments to maximize company revenue.

• Administered bookkeeping functions to generate invoices and handle accounts payable and receivable. ACCOUNT PAYABLE SPECIALIST, Brooklyn, NY

Brooklyn Community Health, June 2013-January 2014

• Performed data entry work and double-checked to quickly correct errors.

• Analyzed and maintained records of company purchasing and inventory.

• Supported financial information security, protecting company and clients from theft.

• Filed, sorted and compiled documents to aid paperwork workflow.

• Reviewed, coded and processed vendor invoices for record maintenance. EDUCATION

BACHELOR'S IN CRIMINAL JUSTICE IN CRIMINAL JUSTICE Virginia State University, December 2019

SKILLS

Database Management / Law Enforcement Writing Skills Research Business Development Accounts Receivable Forecasting Verbal And Written Communication Coaching And Training Workflow Coordination Account Analysis Expertise Remote Video Conferencing Business Administration Structure Information Coordinate Training Write Reports Software And Hardware Issues Computer Hardware Knowledge Support Ticket System Management Help Desk Support Data Processing

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