Medical Assistant Customer Service
Resume:
Pernell Mitchell
East Rockaway, NY 347-***-**** **************@*****.***
Medical Assistant with 23+ years of expertise in sales marketing, customer service, problem-solving, and organizational skills. Experienced in assisting with physical, pediatric, and eye exams; and taking medical histories, vital signs, and EKGs. Instrumental in maintaining medical records, managing medical billing and insurance authorizations, scheduling patient appointments and procedures, and conducting medical office finances. Possess thorough knowledge of anatomy and physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor in-office surgery procedures. Fluent in written and oral Spanish. CORE COMPETENCIES
Medical: Phlebotomy, EKG, Vital Signs Monitoring, Medication Mgmt., Patient Care, Clinical Assistance, Infection Control Soft Skills: Communication, Customer Service, Building Rapport, Problem-Solving, Organizational Skills, Sales Skills, Medical Terminology
PROFESSIONAL EXPERIENCE
CityMD East Rockaway, NY December 2022
Certified Clinical Medical Assistant Extern (80 hours)
● Performed administrative office duties: Maintained office appointment schedules and patient records, processed medical insurance claim forms, produced correspondence, reports, and other requested data.
● Prepared patient for examination and assisted physician during patient examination.
● Performed routine urinalysis, venipunctures and EKG. Beltz Mitchell Associates Westbury, NY 2012 - Present Medicare Field Representative
● Work closely with Medicare health insurance providers and related industry professionals and organizations.
● Educate Medicare-eligible individuals while adhering to company policies, National Association of Insurance Commissioners (NAIC) guidelines, and CMS regulations.
● Build relationships with doctor offices and medical groups to enhance company reputation and share of the market.
● Responsible for geographic territories and assignments and building relationships. New York City Department of Education Brooklyn, NY 2005 - Present Custodian
● Handled the responsibilities of cleaning classrooms, general offices, staircases, and outdoor parameters.
● Ensured that the school environment was kept fresh and clean for students and staff.
● Cleaned and dusted all areas; stripped, buffed, and waxed floors.
● Identified and reported construction maintenance requirements as per NYC Department of Education regulations. Harlem Hospital Center New York, NY 2011 - 2011 Ultrasound Technician Intern
● Conducted abdominal, obstetrics, gynecology, and vascular ultrasounds.
● Used sonographic equipment to identify and observe the area(s) of concern.
● Prepared the exam room for examinations and assisted Radiologists with vascular ultrasound procedures and ultrasound-guided biopsies.
● Reported to the appropriate medical staff of any abnormalities that required immediate attention.
● Maintained sonography equipment and reported machinery failure.
● Conducted scan tests and wrote reports based on the results.
● Managed several patients and priorities and was able to adapt to a fast-paced work environment. North Shore LIJ Hospital Manhasset, NY 2005 - 2005 Medical Receptionist
● Daily, greeted, scheduled, and addressed dozens of visitors in a professional and empathetic manner.
● Weekly, organized and prepared billing information for the bookkeeping department for 50+ patients.
● Handled 100+ weekly phone calls to assist patients, external providers, and insurance companies.
● Performed administrative duties such as filing, faxing, and updating patient files.
● Contacted insurance companies to obtain authorization for upcoming patient surgeries and procedures.
● Prepped exam rooms according to physicians' needs. EDUCATION/CERTIFICATIONS
Certified Clinical Medical Assistant (CCMA) National Healthcareer Association (NHA) 2022 Diagnostic Medical Ultrasound Technology Certificate Eastern International College Jersey City, NJ 2011
Contact this candidate