Robert J. Knight

*** ***** **** **.

Quincy, IL *2301

217-***-****

adye6l@r.postjobfree.com

Qualifications

I have over 30 years Retail Management and Customer Service experience

I have 17 years of Management experience with Dollar Tree Stores

I have 11 years Management/repair technician experience with The Quincy School Music Center

I attended College for 4 years in the evening, earned an Associates Degree, Highest Hono

I am an Efficient multi-tasker and a proven problem solver

I am very reliable and dependable

Education

John Wood Community College, Quincy IL

Earned an associate degree in business-Computer Information Systems

Graduated with Highest Honors on May 17, 2013

Carl Schurz High School, Chicago, IL

Graduated in June 1984

Work Experience

CVS Pharmacy, Hannibal Mo

Store Manager

February 2022-March 2023

Responsible for the entire day to day operations of the CVS Store #10345 Hannibal MO

Superior Customer Service is the #1 priority.

Complete merchandising of the entire store.

Following all plan-o-grams

Completing all price changes/markdowns/clearance items/product withdrawals/RFCs/etc.

Receiving and processing weekly deliveries

Hiring, training and developing all colleagues

Writing effective store schedules

Dealing with all unexpected situations as they arise.

Highly effective selling of the Carepass program

First Manager since the store opening to attain $1 million/plus in yearly sales

CVS Pharmacy, Quincy IL

SMIT (Store Manager In Training)

December 2020-February 2022

Worked closely with the store manager in developing Store Manager skills

Completed many Training modules on CVS policies and procedures

Worked in the Pharmacy as a Pharmacy Tech

Learned all shipping/receiving procedures

Implemented a new online ordering program

Processed online orders/shipped through UPS

Became a photo printing expert

Became certified to operate electric pallet jacks

worked with outside vendors on deliveries(Pepsi,Coke, Frito Lay, Alcohol vendors, and other vendors

Promoted to Store Manager of the Hannibal CVS Store in February 2022

Kohls Department Store, Quincy IL

Seasonal Online Fulfillment

September 2020 - December 2020

I was hired for an online fulfillment position but never worked in that department

Responsible for the Housewares/Electronics Departments

Stocking of new merchandise and linking this merchandise to electronic signage

Unloading of merchandise deliveries

Working out items from the warehouse

accepted position with CVS in December 2020

The Quincy School Music Center, Quincy, IL

Store Manager/Repair Technician

August 2009-August 2020

Effectively ran the day to day operations of the entire store

Provided excellent customer service to every customer

Selling and repairing of Band Instruments

training of new repair techs/sales associates

Opening and maintaining all aspects of an eBay online store with around 800 listings total

Due to the current state of the Pandemic, The store closed for good on 8/21/2020 and I have been laid off

Dollar Tree Stores, Incorporated, Chesapeake, VA

Store Manager/Training Manager/Store Display coordinator

March 1990-March 2007

Held Many different positions in my 17 year long stay, (Cashier, 2nd Assistant, 1st Assistant, Store Manager, Training Manager, Store Display Coordinator

Responsible for the complete set up of over 200 new stores and training of thousands of new and existing employees on Merchandising policies and procedures and team building.

Directly helped expand the company from 500 stores in 1991 to over 3000 stores in 2007

Opened the first Quincy Dollar Tree in the Quincy Mall in 1998

Opened and Managed the Hannibal Dollar Tree

Completely responsible for the re-location of the Quincy Mall store to its current location and stayed there as the Store Manager

As the Quincy Manager, increased sales from $700,000 at the mall location to 2 million dollars at the current Free-standing location.

As a Store Display Coordinator, which is a corporate field position, I helped design, develop and implement many new merchandising guidelines and procedures.

Always coming up with creative ways to increase the average sale

Always #1 in a 15 store district, some of those stores 3 times larger. #1 in sales, Average Sale, Inventory shrinkage, payroll control, adherence to the monthly merchandising guidelines

References

Personal and Professional references are available on request

Contact this candidate