Store Manager Customer Service
Resume:
Robert J. Knight
Quincy, IL *2301
*****************@***.***
Qualifications
I have over 30 years Retail Management and Customer Service experience
I have 17 years of Management experience with Dollar Tree Stores
I have 11 years Management/repair technician experience with The Quincy School Music Center
I attended College for 4 years in the evening, earned an Associates Degree, Highest Hono
I am an Efficient multi-tasker and a proven problem solver
I am very reliable and dependable
Education
John Wood Community College, Quincy IL
Earned an associate degree in business-Computer Information Systems
Graduated with Highest Honors on May 17, 2013
Carl Schurz High School, Chicago, IL
Graduated in June 1984
Work Experience
CVS Pharmacy, Hannibal Mo
Store Manager
February 2022-March 2023
Responsible for the entire day to day operations of the CVS Store #10345 Hannibal MO
Superior Customer Service is the #1 priority.
Complete merchandising of the entire store.
Following all plan-o-grams
Completing all price changes/markdowns/clearance items/product withdrawals/RFCs/etc.
Receiving and processing weekly deliveries
Hiring, training and developing all colleagues
Writing effective store schedules
Dealing with all unexpected situations as they arise.
Highly effective selling of the Carepass program
First Manager since the store opening to attain $1 million/plus in yearly sales
CVS Pharmacy, Quincy IL
SMIT (Store Manager In Training)
December 2020-February 2022
Worked closely with the store manager in developing Store Manager skills
Completed many Training modules on CVS policies and procedures
Worked in the Pharmacy as a Pharmacy Tech
Learned all shipping/receiving procedures
Implemented a new online ordering program
Processed online orders/shipped through UPS
Became a photo printing expert
Became certified to operate electric pallet jacks
worked with outside vendors on deliveries(Pepsi,Coke, Frito Lay, Alcohol vendors, and other vendors
Promoted to Store Manager of the Hannibal CVS Store in February 2022
Kohls Department Store, Quincy IL
Seasonal Online Fulfillment
September 2020 - December 2020
I was hired for an online fulfillment position but never worked in that department
Responsible for the Housewares/Electronics Departments
Stocking of new merchandise and linking this merchandise to electronic signage
Unloading of merchandise deliveries
Working out items from the warehouse
accepted position with CVS in December 2020
The Quincy School Music Center, Quincy, IL
Store Manager/Repair Technician
August 2009-August 2020
Effectively ran the day to day operations of the entire store
Provided excellent customer service to every customer
Selling and repairing of Band Instruments
training of new repair techs/sales associates
Opening and maintaining all aspects of an eBay online store with around 800 listings total
Due to the current state of the Pandemic, The store closed for good on 8/21/2020 and I have been laid off
Dollar Tree Stores, Incorporated, Chesapeake, VA
Store Manager/Training Manager/Store Display coordinator
March 1990-March 2007
Held Many different positions in my 17 year long stay, (Cashier, 2nd Assistant, 1st Assistant, Store Manager, Training Manager, Store Display Coordinator
Responsible for the complete set up of over 200 new stores and training of thousands of new and existing employees on Merchandising policies and procedures and team building.
Directly helped expand the company from 500 stores in 1991 to over 3000 stores in 2007
Opened the first Quincy Dollar Tree in the Quincy Mall in 1998
Opened and Managed the Hannibal Dollar Tree
Completely responsible for the re-location of the Quincy Mall store to its current location and stayed there as the Store Manager
As the Quincy Manager, increased sales from $700,000 at the mall location to 2 million dollars at the current Free-standing location.
As a Store Display Coordinator, which is a corporate field position, I helped design, develop and implement many new merchandising guidelines and procedures.
Always coming up with creative ways to increase the average sale
Always #1 in a 15 store district, some of those stores 3 times larger. #1 in sales, Average Sale, Inventory shrinkage, payroll control, adherence to the monthly merchandising guidelines
References
Personal and Professional references are available on request
Contact this candidate