Tim Jones

636-***-**** adye63@r.postjobfree.com

Single Family Home Renovation

•Total kitchen remodels including cabinets, backsplash, countertops, sinks, plumbing, faucets, electrical, garbage disposals, dishwashers, over the range microwaves, and lighting

•Drywall installation and repair. Cleaning, patching and painting walls, ceilings, foundations, stairwells, etc.

•Light carpentry such as moldings, shelving, stair railings, repairing of decks, etc.

•Removal of old flooring. Floor leveling and installation of new vinyl, ceramic, and hardwood floors

•Performed tasks in a cost-effective manner not to exceed budgets and estimates

Computer Networking / IT Support

•Implementation and on-going maintenance and support of Cisco IPT phone systems including Call Manager, Unified Contact Center Express and Unity

•Provided design solutions that met business goals and requests for UCCX scripting for multiple call centers and departments including call flow and documentation

•Configured and maintained H.323 and MGCP gateways for voice and data communications and SRST failover

•Analyzed LAN utilization statistics through data collection and performance measures to ensure the smooth, reliable, and robust operation using network monitoring software solutions such as CiscoWorks, SolarWinds and NetIQ

•Supported WAN and multiple LANs including configuration, implementation and on-going support of routers, switches and other networking devices

•Designed multiple warehouse facilities for voice and data communications infrastructure

•Helped configure, install, and maintain Wireless Access Points for use in offices and warehouses

•Assumed responsibility for routine backups, recovery, and security of critical data

•Installation and configuration of video conferencing equipment such as Tandberg and Polycom

•Managed regional loan operations center 700 plus device network for multiple departments and over 450 clients

•Support for PC issues regarding software/hardware/network related issues

•Windows Server and workstation administration

•Configuration and testing of network equipment for AT&T’s IP Multimedia Subsystem (IMS) including ALU, Juniper, Cisco, etc.

•Management of Cisco Smartnet maintenance contracts for over 300 devices

2016 – 2019

Real Estate Investment / Single Family Home Renovation St. Louis, MO

2013 – 2016 Glotel St. Louis, MO

Network Engineer

2006 – 2012 Centric Group St. Louis, MO

Network Analyst / IPT Administrator

2004 - 2006 Commercial Bank St. Louis, MO

Technical Systems Support Specialist

2002 - 2004 Self-Employed St. Louis, MO

1995 - 2001 Mark Twain/Mercantile/Firstar/US Bank St. Louis, MO

PC / LAN Specialst

1992 – 1995 J&G Computer Solutions St. Louis, MO

Systems Engineer

TRAINING and CERTIFICATES

2012 – Advanced Cisco Unified Contact Center Express

2009 – Basic Cisco Unified Contact Center Express

2008 – Call Manager 6.x

2006 – CCNA

EDUCATION

2005 – 2006 St. Charles Community College

•CCNA Courses

1991 – 1992 Career Development Institute (formerly known as Control Data Institute)

•Certificate of Graduation in Computer Technology

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