SR. Project Manager

JoyLee L. Swank

Cell: 405-***-****

Email: ***********@*********.***

***** ****** ******, ******, ***** 77303

Professional Profile

Results-oriented and highly skilled Project Manager with a proven track record of successfully leading and delivering complex projects within scope, budget, and schedule. Possesses exceptional leadership abilities, excellent communication skills, and a strong understanding of project management methodologies. Demonstrates a strategic mindset, meticulous attention to detail, and the ability to effectively manage cross-functional teams. Committed to driving project success by fostering collaboration, ensuring stakeholder satisfaction, and achieving business objectives.

Project Planning and Execution: Proficient in creating comprehensive project plans, defining project scope, setting clear objectives, and establishing timelines. Skilled in monitoring project progress, identifying and mitigating risks, and adapting strategies to ensure successful delivery.

Team Leadership: Experienced in leading diverse project teams, motivating individuals to achieve their best performance, and fostering a collaborative and productive work environment. Strong ability to delegate tasks, provide guidance, and resolve conflicts to maintain team cohesion.

Communication and Stakeholder Management: Exceptional verbal and written communication skills with a proven ability to effectively convey project goals, progress, and challenges to stakeholders at all levels. Skilled in managing stakeholder expectations and building strong relationships to ensure project success.

Risk Management: Proficient in identifying potential risks and developing effective risk mitigation strategies. Experienced in conducting risk assessments, implementing contingency plans, and monitoring risk factors throughout the project lifecycle.

Budgeting and Resource Management: Skilled in managing project budgets, tracking expenses, and ensuring optimal allocation of resources. Proficient in forecasting project costs and collaborating with finance teams to maintain financial control.

Quality Assurance: Strong focus on delivering high-quality projects by implementing robust quality assurance processes, conducting thorough testing, and ensuring adherence to industry standards and best practices.

Change Management: Experienced in navigating change management processes and effectively managing project scope changes. Skilled in analyzing impacts, communicating changes to stakeholders, and implementing change control procedures.

Problem Solving and Decision Making: Demonstrates exceptional analytical and problem-solving skills to overcome project challenges and make informed decisions. Capable of evaluating alternatives, assessing risks, and selecting the most suitable course of action.

Professional Experience

AT&T Mobility, Houston, TX March 2019 – June 2023

Sr. Real Estate & Construction Project Manager

Achievements:

Developed and maintained effective partnerships with internal and external stakeholders to achieve project strategy for wireless growth.

Developed site acquisition job aides and reports for the region regarding AT&T’s plan of execution for upper management.

Establish processes to review mount, structural and lease increase to avoid capital cost increases for the South Texas Region.

Developed Microsoft Excel reports to forecast plans, weekly performance, explained any variances and delivered timely and accurate results.

Negotiated early terminations of leases and provided lease analysis for owners to review.

Functioned as a primary contact with property owners to ensure that objectives are met.

Responsibilities:

Ensured services are provided in compliance with policies, procedures, regulations and contractual obligations and standards.

Review construction drawings of plans.

Order analysis on mounts and tower structures with outside vendors and ensured Purchase orders are invoiced, along with making sure we were within our compliance guidelines.

Ordered RF (EME) Safety reports for rooftop buildings to minimize RF frequency exposure and ensured barriers were in place as recommended.

AT&T Mobility, Oklahoma City, OK March 2015 – March 2019

Professional Tech Project Management

Achievements:

Provided technical and analytical guidance to project and program teams.

Led cross-functional teams to complete projects or program deliverables within allotted timeline and budget.

Identified key internal/external stakeholders necessary for project completion.

Responsibilities:

Defined project scope and objectives developed detailed work plans, schedules, estimates, resource plans, and status reports.

Managed resources, deliverables, and timelines through meetings and transparent communication.

AT&T Mobility, Oklahoma City, OK October 2005- November 2015

Professional Technical Consulting Engr+

Sr. Network Engr Sales Support

Engineer IV Sales Support

Network Engineer IV

Achievements:

Built maps with MapInfo Professional Program.

Provided GWS and Nielson Drive Program results.

Maintained regular and frequent communications updates to market leadership.

Investigated and resolved numerous Executive complaints from the Office of the President, External Affairs, BMG, Business Units and Customers.

Supported National Venue projects for Arkansas and Oklahoma markets.

Liaison to State and Local Departments of Emergency Services in support of requests during local disaster events.

Coordinate and communicate VP/GM cell site build plan requests.

Provide RF assistance for installing repeaters/ microcells at businesses.

Create, manage, and maintain purchase orders and invoices for RF Safety.

Obtained Oklahoma Notary License to be able to notarize lease documents for real estate contracts.

Support National Compliance Center with requests from various legal and law enforcement offices. Included analyzing data received for a specific case and providing testimony as an expert witness in civil and criminal hearings while maintaining professionalism and integrity in dealing with all law enforcement entities.

Investigate and evaluate service complaints from various internal and external organizations and communicate a plan for resolution.

Responsibilities:

Managed RF (EME) Safety studies and installed barriers on low center line cell sites

Maintain calibration of RF tools.

Responsible for approving NEPA’s for new cell sites and cell sites modifications.

Network market liaison for customer impacting issues not resolved in a timely manner.

Commitment to address customer concerns to ensure AT&T’s reputation with the public.

Coordinate with various Network departments to research and resolve customer complaints and identify new product capabilities.

Interact with Sales and Marketing to address concerns in areas of new product rollout, specific cases of network trouble and support for large customers.

Accompanied Sales personnel during meetings with large customers to review/address service quality issues.

Device Test Team member – testing new devices on our network to determine bugs before devices are approved for customer use in the market.

Education

Executive Juris Doctor (EJD)

Purdue University Global- Concord Law School Graduated 2019

Master’s in Business Administration (MBA), with a focus on Project Management

University of Phoenix Graduated 2011

Bachelor of Science (BS) in Business Administration/ Business Management

University of Phoenix Graduated 2009

Certification in Human Resources

University of Phoenix Obtained 2007

Awards

STX ACE Wireless Top Player Award - 2022

STX ACE Wireless Service Excellence Award - 2021

Customer Rules Service Excellence Award – 2009

KEY Contributor Award – 2009, 2021, 2022

References are available upon request.

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