Sales Manager Operations
Resume:
WENDELL B. RAMES
*** **** ******* ******, ******, Oklahoma 73069
405-***-**** *******@******.***
Executive Sales / Sales Management / General Management
Personal Profile
Dynamic, top sales, sales-management and marketing professional, with extensive executive background, expertise and achievements in selling HVAC-related products and services. Possesses outstanding interpersonal skills, along with a more than 25-year history of consistently above-average profit contributions. Enjoys a solid reputation for uncompromising excellence in customer retention and service. Has proven ability to recruit, train and motivate employees to meet ambitious corporate goals. Accomplishes sales objectives through sharp, results-driven focus on essential activities and methods. Communicates effectively, and demonstrates strong skills in relationship-building.
Participative management style combines vision, innovative thinking and tenacity with effective team leadership. Anticipates trends, and fosters business-building client relationships that surpass objectives. Produces outstanding bottom-line profit results through close control of all sales-to-retail cost parameters, motivation of sales team, and savvy application of deep knowledge of competitive products and markets.
Demonstrates reliability and strong leadership qualities through continuous training and motivation of sales staff to produce a high ROI, and communicates a clear vision of company goals and objectives.
Professional Expertise
Revenue, Profit & Market-Share Growth; Procurement of Products for Resale; New Market and Business Development; New-Product Launches; National and Key Account Management; Team Building & Training; Client-Relationship Management; Sales-Cycle Management; Competitive- Market Positioning; Relationship-Building; Performance Management; and Conflict Resolution.
Career History
O’Connor Company, Oklahoma City, OK August 2017 – August 2022
Territory Manager
Responsible for developing, onboarding and managing residential and light commercial Trane
dealers in the metro and western Oklahoma region. I was personally responsible for growing my
territory from $1 million annually in sales to $3.4 million during my tenure there.
Carrier Corporation
Carrier Commercial Service – UTC, Oklahoma City, OK August 2013 – August 2017
Account Manager
Responsible for sales of commercial service, service agreements, control upgrades and turnkey equipment replacements. My designated territory includes central and western Oklahoma, including the metro area. During my first year of employment, I sold $890,000 of service work, while only having two service technicians employed in the Oklahoma City hub location to fulfill the work orders.
WENDELL B. RAMES – Resume, page 2
The Trane Company, Oklahoma City, OK 2006 – 2013
Area Sales Manager
Designed $30M Annual Revenue Budgets, and forecast monthly gross margins of equipment sales, contracting and service-business revenues. Met, and consistently exceeded, sales quotas. Recruited new office and professional staff, and directly supervised forty-two employees, including nine Sales Engineers and Account Managers. During seven-year tenure, maintained and expanded broad customer base by 15%, through counseling and coaching of Account Managers. Recommended ancillary product lines for new-product sales opportunities. Coordinated and directed a $1M office renovation project, and brought it in under budget, while maintaining corporate fiscal expectations.
The Trane Company, Oklahoma City, OK 1998 – 2006
Parts Manager
Led all daily operations of OKC and Tulsa Parts Centers. Managed all outside sales; significantly increased customer base and bottom-line profits through consistent reliability and follow-through; improved order-fulfillment procedures, and built strong reputation for outstanding customer service. Recruited, trained and motivated members of six-person sales staff, supervising all activities. Reached or exceeded all quarterly/annual sales goals for six consecutive years. Repeated successes led to promotion, in 2006, to Area Sales Manager.
Johnstone Supply Company, Oklahoma City, OK 1997 – 1998
Sales Consultant/Customer Relations Specialist
Handled both inside and outside sales; facilitated improved customer relations and development.
Refrigeration Equipment Company of Oklahoma, OKC & Norman, OK
Store/Sales Manager 1995 - 1997
Territorial Sales Manager 1992 - 1995
As Store Manager for two locations, supervised all daily operations of both stores; managed territory sales managers and inside sales personnel, and oversaw warehouse distribution. As Territorial Sales Manager, serviced and acquired approximately 100 accounts throughout south-central Oklahoma; established equipment dealerships, and managed their marketing and co-op.
Gordon’s Specialty, Norman, OK 1990 – 1992
Operations Manager
Managed operations for one of the largest Carrier dealers in the southwestern United States. Supervised projects and job schedules/activities of 13 service technicians. Maintained extensive parts inventory.
York International, Norman, OK 1987 – 1990
Manufacturing Repairman
Tested, repaired and conducted quality control of commercial HVAC equipment, and streamlined manufacturing efficiency by applying innovative methods and eliminating redundant processes.
Honors and Awards
Participant, Trane Strategic Partners Elite Program 2008-2013
Member: Safety SWAT Team 2012-2013
Kansas City District/Mid-America Trane
Co-Chairman: Trane Parts Global Conference 2005
Atlanta, Georgia
Appointment: Parts Leadership Council for Trane 2003-2005
(Two-Year Term)
WENDELL B. RAMES – Resume, page 3
Sales/Management Training
Appointed Participant: Sales Manager Development Program 2012
Ingersoll-Rand University, Davidson, NC
Participant: Sandler Sales Training 2007
Participant: “Service First” Seminars:
“Leadership Excellence” - 2001
“Business Management” - 2000
“Financial Management” - 2000
“Sales Management” - 2000
“Inventory Management” - 1999
“Top Gun” Sales Training - 1999
“Boot Camp” Sales Training - 1998
Participant: Dale Carnegie Leadership Training for Managers 1999
Participant: “Relationship Selling,” Intensive Training Seminar - 1997
Johnstone University, Atlanta, GA
Education
Academic Diploma, Norman High School, Norman, OK, 1978
References
* Mr. Darrell Robison
Sales Manager, Southern Division
O’Connor Company
1850 North Indian Wood Avenue
Broken Arrow, OK 74012
Tel: 918-***-****
E: ********@***********.***
Relationship: Former supervisor and colleague
* Mr. Michael Presson
Area General Manager, retired
Ingersoll-Rand/Trane Corporation
2201 N. Willow Avenue
Broken Arrow, OK Tel: 918-***-****
E: *********@*****.***
Relationship: Former supervisor and colleague
* Ms. Dee Dee Butler
Operations Manager OKC
O’Connor Company
315 Hudiburg Circle
OKC, OK 73108
Tel: 405-***-****
E: ************@***********.***
Relationship: Colleague
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