Raj Rai

Sales Team Lead -

Inside Sales Account

Manager 2

Contact

Address

Hyderabad, India 500048

Phone

+91-848*******

E-mail

adye3p@r.postjobfree.com

Skills

Leadership

Goal Oriented

Auditing, Coaching and

mentoring

Sales & Staff Management

Verbal Communication

CRM (Salesforce)

Customer Experience

Inbound Sales

Languages

English

Hindi

Committed, Passionate, Self-Dedicated Sales Team Lead with 12+ years of experience in International BPO where 3+ Years in Technical Support on Windows System & 8+ Years in Inside Sales (B2B & Consumer) selling Dell Portfolio (Dell Laptop, Desktop, Server, Storage, Networking Device & Accessories).

Since last 3 Years I am managing a team of 15 Members helping them in Product & Process Training, Coaching, auditing calls & providing qualitative feedback. Mentoring them achieving their Quality & financial goals daily. Trained 3 Batches of New Hires. I am a Supportive Sales Coach with detailed knowledge of industry practices and skill to provide long-term success for companies. Known for building a goal-oriented mindset team and helping achieve quality & financial metrics for all the team members. Looking for an opportunity as a sales manager where I can use my extensive experience in sales, strategic planning, customer satisfaction initiatives & business development while contributing to organizational growth.

Key Strengths

•Commitment to Developing & Motivating Team.

•Customer First -Impresses customers with responsive service, involving others when needed

•People oriented: Success by building lasting

relationships

•Honesty and Integrity. Win the Right way.

•Positive Attitude: Creating a positive work

environment.

•Effective Listening & Great Business

Communication.

Work History - Roles & Responsibilities

2014-07 –

2023-02

Inside Sales Account Manager 2 – Team

Lead

Dell International Services, Hyderabad

• Achieved top performance by strategically

adapting to rapidly changing, competitive

environment.

• Assessed training program effectiveness on

regular basis and improved upon deficient areas.

• Managed, training and development for highly

effective sales team.

• Trained on sales and account management

practices to reduce process lags and enhance

performance, efficiency and profitability.

• Provided coaching and mentoring to employees.

• Established and maintained quality control

standards by auditing Calls.

• Trained and mentored 3 New personnel hired

batches to fulfill various roles.

• Initially joined as Technical Support Executive & helped customers to fix the windows-based

system issues.

• Moved to Canada Consumer Sales Department

& excel in Quality & Financial metrics.

• Promoted to US Small Business Sales Department

& excel in Quality & Financial metrics.

• Moved to Outbound Rep as mentorship for

becoming Coach.

2012-12 -

2014-06

Sr. Tech Support Associate

J D Information Technologies LLC, Nagpur

• Providing Support to US Customer on Voice &

Remote.

• Expertise on Windows O.S. (Win- XP, Vista, 7 & 8).

• Also, expertise on all basic Software including

Microsoft Office (Word, Excel, PowerPoint,

Outlook)

• Working towards achieving 100% C-SAT and

quality on daily basis.

• Working on end-to-end Support (Analysis,

Troubleshoot, Resolve & Inform all basic info to

Customers).

• Mentor for new Tech Support Associate(trainee).

2011-05 -

2012-07

Digital Service Specialist

Iyogi Technical Services, New Delhi

• Providing Support to US, UK & Canada Customers

on Voice & Remote

• Expertise on Windows O.S (Win- XP, Vista & 7)

• Also, expertise on all basic Software including

Microsoft Office (Word, Excel, PowerPoint,

Outlook)

• Also provides Verbal Support for Printer as well as Hardware issues

• Handle Escalation Calls transferred from L1 Profile

• Working towards achieving 100% C-SAT and

quality on daily basis

• Working on end-to-end Support (Analysis,

Troubleshoot, Resolve & Inform all basic info to

Customers)

• Mentor for new Tech Support Associate(trainee).

2009-12 -

2010-12

Computer Operator & Tech Support Staff

Consultant Combines, Nagpur

• Hardware & Software Installation of all Machines.

• Resolving all Technical Issues for systems.

Key Outcomes Required of Current Role

•Coaching, training and feedbacks on

performance for reps.

•Upskilling BQ Reps.

•Developing New Hires.

•Help team members in Improving Customer

Experience & Knowledge Scores.

•Auditing quality Parameters.

•Handled 3 Batches of New Hires for Canada Voice

Sales Team.

• Trained & managed the New Hires for 1 month

with great results during prime Business season.

• Helped all the reps to Increase Quality Scores.

Accomplishments

• Awarded as the Coach of the Quarter FY23 Q2 &

Q3

• Awarded as Key Contributor of the Quarter – FY23 Q1 & Q4.

• Awarded as the Coach of the Quarter FY22 Q1,

Q2 & Q3.

• Awarded as Key Contributor of the Quarter – FY22 Q4.

• Awarded as the Coach of the Quarter FY21 Q2.

• Awarded as Key Contributor of the Quarter – FY21 Q3 & Q4.

• Awarded as the Enterprise Champion for FY20 Q2

• Awarded as the Rep of the Quarter FY20 Q2.

• Awarded as the Oscar Champion for FY20 Q1 &

Q2.

• Awarded as the CE Champion for FY20 Q1.

• Awarded as the Rep of the Quarter FY19 Q3 & Q1,

FY18 Q2, FY17 Q3 & Q4.

• Awarded as the Oscar Champion for FY19 Q1, Q2

& Q3, FY18 Q2 & Q4, FY17 Q1, Q2 & Q3, FY16 Q3 &

Q4.

• Awarded as the CE Champion for FY19 Q3 & Q4,

FY18 Q2, FY17 Q3 & Q4, FY16 Q2 & Q3.

• Bronze Award for Aug 2016.

Education

2012-09 -

2014-05

M.Tech: Computer Science Engg

Nagpur University - Nagpur

1st Class Degree at 70.78%

2006-08 -

2010-05

B.E: Information Tech

Nagpur University - Nagpur

1st Class Degree at 63.58%

2005-06 -

2006-04

H.S.S.C: Science

Dinanath Jr College - Nagpur

Completed 12th Standard at 56.67%

2003-06 -

2004-04

S.S.C: Science

St. Xavier's High School - Nagpur

Completed 10th Standard at 58.60%

Certifications

Specialization Hardware and Networking (A+ & N+)

Hobbies

Listening to Music & Exploring New Places.

.

Contact this candidate