Customer Support General Manager
Resume:
LUCILA ESIS
Doral, FL **178
**********@*****.***
PROFILE
Accounting Bachelor with great experience in consulting, management, supervision and elaboration of financial documentation. Proven skills in personnel management, strategic planning and financial analysis. Results focused, team oriented and customer service oriented.
WORK EXPERIENCE
Infinity Cargo, Miami USA 2022-2023
Freight Forwarder
General Manager 2022-2023
Responsible for managing, maintaining, and improving all the company general administration, financial, logistics and sales operations activities. Coordination, and supervision in customer support. Responsible for managing all the company’s finances. Recruit, supervise and terminate administrative and operations employees. Tecnogreen, Miami USA 2021-2022
Vending Machine Services
Administrative and Accounting Manager 2021-2022
Responsible for preparing and analyzing financial statements. Gather and analyze sales and financial information. Enforce and monitor compliance with company-wide accounting policies and procedures. Ensure the completion of county and state tax and information returns. Recruit, supervise and terminate accounting and administrative employees.
Successfully implementation and improvement administrative and accounting processes. Infinity Cargo. Maracaibo, Venezuela 2016-2021
Freight Forwarder
General Manager 2016-2021
Responsible for managing, maintaining, and improving all the company logistics and sales operations activities. Coordination, and supervision in customer support. Responsible for managing the company’s Venezuela branch finances. Recruit, supervise and terminate administrative and operations employees.
Being a family business, successfully improvement of all finance, logistics, sales and customer support activities.
Corporacion Organizada de Servicios Aduanales (COSACA), Maracaibo Venezuela 2013-2016 Customs Agent
Finance Manager 2013-2016
Responsible for the organization and supervision of all financial aspects of the organization. Supervised the formulation, execution and evaluation of the annual budget, in accordance with the applicable legal provisions. Analysis of the Financial Statements to facilitate decision-making for Management. Preparation and control of budgets. Prepared financial statement report for presentation to the General Management.
Successfully formulated and proposed standards, policies and procedures for the best functioning of the activities related to the administration and accounting of the organization. Gonzalez, Martinez & Associates. Maracaibo, Venezuela 2002-2011 Accounting Firm
Firm Partner 2007-2011
Direct link between clients and Firm, Issue the necessary recommendations to achieve the highest financial performance of the firm’s clients. Discuss and analyze financial statements with Client’s Manager. Prepare and execute tax planning of client’s companies.
Financial Manager 2005-2007
Responsible to elaborate and prepare fiscal year-end closing documents. Preparation of tax returns for firm’s clients. Collaboration on financial statements for all the firm’s clients. Financial Analyst Supervisor 2004-2005
Responsible for reviewing accounting entries of the analysts in the department. Preparation of recommendation reports regarding financial status of firm’s clients. Preparation of financial statements for assigned firm’s clients. Record accounting adjustments. Accounting Analyst 2002-2004
Responsible to process the accounting and administrative supports. Preparation of accounting books. Reparation of bank reconciliations of assigned firm’s clients.
EDUCATION
Bachelor in Accounting. Universidad Rafael Belloso Chacin, Maracaibo, Venezuela, 2001. ADDITIONAL SKILL AND ACTIVITIES
Computer Skills: Microsoft Excel, Access, Power Point, Word.
Language Skills: Spanish (native).
Personal interests: Music, movies and short-distance running (5K).
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