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Customer Service Entry Level

Location:
Tampa, FL
Posted:
July 20, 2023

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Resume:

Tonia R. Burney

**** ******* **** ***** ****

Tampa, Florida 33647

480-***-****

adye2w@r.postjobfree.com

OBJECTIVE

Professional leader with experience in counseling, teamwork, social work, training, data review, personnel actions and administrative management operations seeking a position utilizing counseling and leadership skills in the healthcare field aiming to develop improved mentality and overall wellbeing of social skills, attitudes, and behaviors. Outstanding team player with the ability to support, direct and cooperate with team members to thrive in challenging situations. Work with arts and various media to help clients connect to their feelings. Helpful with social support work and with community operations of helping those in need strive and stay motivated.

Ultimate Goal: Counseling and Therapist, where I can utilize my skills of caring for others, helping with solutions, and interactions combined with my talent of art and projects. I desire an entry level position that will lead me in that direction to continue my service to the people of this community.

EDUCATION

Grand Canyon University – Phoenix, AZ April 2014-November 2019

Health Psychology

Master of Science in Psychology Dec2019 –Oct 2021

Clinical Psychology Oct 2021 - Present

QUALIFICATIONS

Hard-Working, Dedicated and Loyal

Excellent Interpersonal, Management and Leadership Skills

Great Time Management and Customer Service Skills

Microsoft Office and Sales Force Certifications

Outreach Community Supporter/Organizer

EXPERIENCE

Perimeter Healthcare center March 2021 – Present

Group Therapy Leader for At Risk Youth

Mental Health Group Leader

Activity Director

Assess Client/Patient intake

United States Postal Service

April 2019– Feb 2021

Mail handling/Customer service

Sorted incoming mail to designative mail carriers

Accountable section

Dispatch mail worker

MacDill AFB April 2017 – Feb 2019

Housekeeping/Customer service

Maintained cleanliness of rooms and area locations

Accommodated guest service requests

Provided instructional information

United States Army April 2012 – March 2017

Administrative Liaison Notification Officer

Maintained mail room operations and equipment accountability of over $100,000.00 dollars

Performed regular building and personnel inspection checks in multiple work locations

Facilitated senior leadership in qualifying over 200 personnel for legal records reviews

Provided transportation for personnel welfare and well-being visits and appointments

Provided and instructed others and adapted to rapidly changing environment of Sexual Assault and Sexual Harassment training and annual suicide prevention training

United States Army August 2002 – March 2011

Human Resource Technician

Proficient in records review updates for personnel support and implementations

Served as knowledgeable Senior Human Resource planning leader for 620 personnel

Directed and trained peers in promotions, training courses, and administrative procedures

GS-5 worked with Soldier’s personnel actions for review and processing

United States Postal Service June 1996 – July 2002

Served as a temporary postal mail carrier for the postal service delivery mail to customers

Organized, and sorted mail for delivery

United Stares National Guard March 1989 - March 1996

Proficient in records review updates for personnel support and implementing standards

Educated and served companies for Soldier records inspection mission readiness

Administered and adhered to directive procedures as instructed to standard

United States Army January 1982 – January 1988

Sergeant (E5)

Managed, coordinated, and led platoons verbally with U.S. Army standards

Facilitated in human resourcing actions for directives of oncoming recruits

Attending Army training school where I learned to lead Soldiers through tactical training maneuvers.

Skillfully learned training to standards

Member of APA (American Psychology Association)

Member and supporter of Habitat for Humanity where we supported client livelihood and well-being, by helping build their homes and providing food in times of need.

Continuing Education in Psychology:

-Psychologist role in helping treat Opioid Use Disorder and Prevent Overdoes

-Sexual Harassment Courses – Trained and Teacher Certified

-Ethics Training certifications

References available upon request

Phenix, Trinona

Edwards, Fernanda



Contact this candidate