OBJECTIVE

Detail oriented administrative professional seeking a challenging position in which to utilize my combined customer service, administrative and computer science skills to their best potential.

EDUCATION

San Joaquin Valley College, Rancho Cordova, CA (AS Respiratory Therapy) 05/2011 - 12/2012

MTI College, Sacramento, CA Business Support Specialist (Certificate) 04/2003 - 03/2005

MTI College, Sacramento, CA Computer Science (Certificate) 03/1993 - 03/1994

San Francisco College of Mortuary Science (Diploma) 06/1981 - 06/1982

SKILLS/QUALIFICATIONS

document preparation

create spreadsheets

database management

type 65 wpm

data entry 12,000 ksph

accounting

claims filing

APPLICATIONS

Word

Excel

Access

PowerPoint

QuickBooks

Keynote

Google Docs

EMPLOYMENT

NBCE – Proctor 11/2012 - Present

Duties: Register chiropractic students for national board examination for licensure. Distribute written examination materials, include disseminate instructions regarding policy and procedure during testing. Monitor students while maintaining accurate start and end times. Set up test area for computer-based testing, troubleshoot computer issues, create seating charts, cross-reference, compile, file, and package paper examination materials.

Sims Metal Management – DMV Clerk 09/2017 –02/2019

Duties: Account Management and Customer Service. Determination of vehicle eligibility for processing, enter transaction scale ticket information including vehicle description, identification number and supplier information. Prepare, batch, scan and enter DMV paperwork, including Transmittals and Statements of Fact to submit to DMV. Create commodity price books, calculate and enter adjustment requests.

FedEx Freight – Office Support 08/2013 – 11/2015

Duties: Receive and document inbound calls from customers regarding freight information including tracking, estimated time of arrival, and availability of shipments for will call. Enter claims for overages, shortages, and damaged freight. Communicate with shippers to verify, update, or change shipping information. Place outbound calls to business and residential customers to arrange for delivery of freight.

California State Automobile Association - ERS Generalist 03/2006 – 07/2008

Duties include: Receive, process, and notate inbound customer calls for emergency roadside assistance, membership product education, website navigation assistance, process claims, and sales of Emergency Roadside Service memberships.

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