Hamza Shahid – Graduate FAST NUCES BS(CS)

+92-305-*******

adye2d@r.postjobfree.com

https://www.linkedin.com/in/hamza-shahid-44730613a Salesforce Resource Profile

Hamza Shahid 5x Salesforce Certified Developer and Consultant Copado Certified Skills

• Design, Assist, and

Configure CRM Solutions

• Data Integration, migration

and deployment

• App Exchange

• Requirement Analysis

and Design

Technology Experience

• Salesforce

• Genesys Cloud

• Einstein Analytics

• Sales Cloud

• Service Cloud

• Data Extension

Marketing Cloud

• Omnistudio

• Salesforce

Vlocity

Industry Experience

• Telecommunication

• Information Technology

• Hotel & Resorts

Education/Qualifications/

Certifications

• BS Computer Science FAST-

NU

• Salesforce Platform3x

Certified developer

• 109 Badges

3x Super Badges

Trailhead Ranger

Salesforce Certifications

• Administrator

• Platform Developer

• Service Cloud Consultant

• Certified Salesforce

Associate

• Salesforce Certified

Omnistudio Developer

Other Certifications

• Certified Copado

Fundamentals I

• Certified Copado

Fundamentals II

Principal Areas of Practice

• Focused problem-solver with good communications and interpersonal skills

• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment

• Ability to understand clients’ business requirement and overcome challenges in translating these business requirements to the technical solutions

• Provided training and best practices for Salesforce as SaaS platform Professional Experience

• Successfully assisted and implemented multiple CRM solutions

• Working experience with different CRM solutions like Salesfroce.com, Jarja Media CRM

• Work closely with US management and company departments so collective company goals can be achieved

Major Projects

Gracenote, Salesforce instances consolidation, process standardization and optimization

• Public knowledge base consolidation, setup and setting up navigations from corporate site

• Data Transformation & Migration, de-duplication and clean up

• Salesforce knowledge customization, approval process

• Implemented Web to Case

The Chamberlain Group: Genesys Cloud implementation

• Pure cloud managed package configuration on salesforce org. ITWPP: Restructuring of the already existing org.

• Includes data migration.

• Defined new automations for routing of approval process

• Data Transformation & Migration, de-duplication and clean up Mass Resorts: Householding of Contacts.

• Includes Batch Scheduling.

• Apex Jobs to handle mass data in terms of insert and upsert.

• Data Transformation & Migration, de-duplication and clean up Olympic Club: Lightning Forms for Reservations.

Seminole Media Productions: Data Extraction Activity for Sales Service and Marketing Cloud. Lixil Water Technologies: Implementation of out of the box and Custom automations.

• Includes Pay-pal integration.

• Informatica to Salesforce.

• Bi Lingual org and Translation Region wise

• Customer Management

• Salesforce to Box Integration

• Apex test and utility classes

• Web to Lead

• Implemented live chat on web, Facebook and WhatsApp with the help of salesforce out of the box messaging channel functionality and Einstein bot. Frontier Communications : Salesforce Implementation and automated the Post-Sales Process.

• Includes Dataraptors Extracts and Transformations.

• Orchestration Items creation and Flows.

• Integration Procedures

• Decomposition of Business Products to Technical Products

• Salesforce to M6 API Integration

• Apex test and utility classes

• Orchestration Items API Requests and Responses Implementation Summary

A professional software graduate with a commitment to software solutions. Able to perform full software development activates

Have good technical and analytic skills and active communication Professional with planning and organizational skills that balance work, team support and ad-hoc responsibilities in a timely and professional manner. Objective

I feel that my strongest strengths are firstly having a passion for technology and software engineering. Secondly an ability to understand and priorities’ my work in a changing business environment thereby helping me to successfully deliver results. Skillset

- Salesforce Certified Platform Developer I

- Certified Salesforce Administrator

- Certified Salesforce Service Cloud Consultant

- Certified Salesforce Associate

\

- Certified Salesforce Omnistudio Developer

- Copado Fundamentals I Certified

- Copado Fundamentals II Certified

- Design, Develop, and Configure CRM Solutions (Salesforce.com)

- Data Integration, Migration and Deployment

- Sales, Service, Analytics Cloud

- Requirement Analysis and Design

- Configuration and maintenance of standard objects.

- Record types, fields, page layouts, formulas, data validation rules.

- Automations like triggers, approval processes, process builders, custom objects and workflows.

- Approval Processes and Workflow rules, Business Hour

- Security Predicates and Govern Limits in Salesforce

- Profiles Roles and Role Hierarchies, OWD, Change Sets and Deployment

- Deployment, Changesets.

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