Kimalisa Medici

**** ** *** *** **** Lauderdale, FL 33334

347-***-**** adye1o@r.postjobfree.com

Education

John Jay College of Criminal Justice, CUNY

Bachelor of Arts in Forensic Psychology

Honors: cum laude

Experience

Nomad Health

Operations Associate/Recruiter October 2021- February 2023

Performing administrative tasks

Cooperating with different departments

Scheduled coaching calls and interviews

Onboarding/Credentialing

Sixt Rent a Car

VIP and Roadside Specialist October 2020-October 2021

Used company troubleshooting resolution tree to evaluate technical problems with Roadside Assistance

Managed and closed reservation calls and increased bookings by maintaining strong knowledge of services

Managed booking inquiries and assisted customers through email using Novomind

Resolved customer disputes to maintain positive relationships and increase customer retention

Modified modules and templates for Novomind/iMail to create a new company voice for Sixt

Behavioral Medicine and Associates

Psychologist Assistant September 2016-March 2020

Administered psychological assessments and intake papers

Managed patient records

Communicating with patients and families

Collaborated with other professionals

Sam Brocato Salon

Stylist June 2011- August 2016

Manager January 2014-August 2016

oWorked as an assistant, an independent stylist, assistant salon manager and a cosmetologist instructor during my tenure.

oManaged a team of assistants including all scheduling and training.

oWas selected from my peers to lead a continuing studies cosmetology course for our full staff.

Skills:

Proficient in Microsoft Suite (Word, Excel and PowerPoint), POS systems (Teleopti, Kronos, Cobra, Timely, Booker, STX, Novomind)

Bilingual- Spanish

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