Cdl Class A recent graduate
Resume:
Breana Brown
Shreveport, LA · 318-***-****
*******@*****.***
To make use of my interpersonal skills to achieve the goals of a company that focuses on customer satisfaction and customer experience.
Experience
November 2011 – September 2013
Cashier, Wal-Mart Supercenter
●Cash handling.
●Basic math skills.
●Strong product knowledge and understanding of customer base.
●Bagging items carefully.
●Verbal communication skills.
●Greeting customers.
April 2013 – January 2015
Housekeeper, Candlewood Suites
●Responsibilities include cleaning restrooms, performing general sweeping and mopping and refreshing trash receptacles with new trash linings.
●Disinfect equipment, including wheel carts, using proper germicides.
●Anticipate customer needs and leave appropriate products for guest use.
February 2015 – March 2016
Cashier, Wal-Mart Supercenter
●Cash handling.
●Basic math skills.
●Strong product knowledge and understanding of customer base.
●Bagging items carefully.
●Verbal communication skills.
●Greeting customers.
May 2017-November 2019
Housekeeper, Spring Hill Suites
●Followed the strict precautionary measures that were required to always protect the hotel and guest property.
●Reported damaged, stained, or dirty carpets, drapes, and furniture in a timely manner before next guest arrivals.
●Responsibilities include cleaning restrooms, performing general sweeping and mopping and refreshing trash receptacles with new trash linings.
February 2019-March 2020
Cashier, Petro Truck Stop
●High level of customer service skills.
●Provided and rendered prompt, efficient, and courteous service to customers.
●Received cash and gave correct change and processed credit card sales correctly through terminal.
●Assisted and helped with inventory, stocking shelves, and monitoring inventory.
March 2020- February 2021
Genpact, Customer Service Representative
●Handles incoming calls or inquiries from customers regarding their credit card.
●Manage and resolve customer complaints.
●Provide customers with product and service information.
●Searched and investigated customer transactions to decide if it was fraud or not.
March 2021- Current
JPMorgan Chase, Customer Service Representative
●Made outbound calls to customers to verify transactions, identify, and confirm purchases.
●Assist customers with account information and inquiries.
●Searched and investigated customer transactions to decide if it was fraud or not.
Education
June 2018
Diploma
Skills
●Computer proficiency
●Inventory
●Communication skills
●Housekeeping
●Time management
●Customer service
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