Breana Brown

Shreveport, LA · 318-***-****

adye1j@r.postjobfree.com

To make use of my interpersonal skills to achieve the goals of a company that focuses on customer satisfaction and customer experience.

Experience

November 2011 – September 2013

Cashier, Wal-Mart Supercenter

●Cash handling.

●Basic math skills.

●Strong product knowledge and understanding of customer base.

●Bagging items carefully.

●Verbal communication skills.

●Greeting customers.

April 2013 – January 2015

Housekeeper, Candlewood Suites

●Responsibilities include cleaning restrooms, performing general sweeping and mopping and refreshing trash receptacles with new trash linings.

●Disinfect equipment, including wheel carts, using proper germicides.

●Anticipate customer needs and leave appropriate products for guest use.

February 2015 – March 2016

Cashier, Wal-Mart Supercenter

●Cash handling.

●Basic math skills.

●Strong product knowledge and understanding of customer base.

●Bagging items carefully.

●Verbal communication skills.

●Greeting customers.

May 2017-November 2019

Housekeeper, Spring Hill Suites

●Followed the strict precautionary measures that were required to always protect the hotel and guest property.

●Reported damaged, stained, or dirty carpets, drapes, and furniture in a timely manner before next guest arrivals.

●Responsibilities include cleaning restrooms, performing general sweeping and mopping and refreshing trash receptacles with new trash linings.

February 2019-March 2020

Cashier, Petro Truck Stop

●High level of customer service skills.

●Provided and rendered prompt, efficient, and courteous service to customers.

●Received cash and gave correct change and processed credit card sales correctly through terminal.

●Assisted and helped with inventory, stocking shelves, and monitoring inventory.

March 2020- February 2021

Genpact, Customer Service Representative

●Handles incoming calls or inquiries from customers regarding their credit card.

●Manage and resolve customer complaints.

●Provide customers with product and service information.

●Searched and investigated customer transactions to decide if it was fraud or not.

March 2021- Current

JPMorgan Chase, Customer Service Representative

●Made outbound calls to customers to verify transactions, identify, and confirm purchases.

●Assist customers with account information and inquiries.

●Searched and investigated customer transactions to decide if it was fraud or not.

Education

June 2018

Diploma

Skills

●Computer proficiency

●Inventory

●Communication skills

●Housekeeping

●Time management

●Customer service

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