Human Resources Customer Service

IAN GINTHER

La Verne, United States *****

**********@*******.*** / 714-***-****

SUMMARY

Resourceful Human Resources Manager offers employee relations and business management expertise paired with first-rate communication and problem-solving abilities. Strategic and well-rounded professional seasoned in managing and overseeing various aspects of HR. Commended for building trusting relationships within organization to support business needs. Eight years of professional scratch baking

SKILLS

Policy/Program Development

Cross-Functional Team Management

Supervision and Training

Performance Improvements

Customer Service

Succession Planning

Full Employee Lifecycle

Time management

Ability to work under pressure.

Analytical thinking skills

Technical Proficiency

PHR in progress

Payroll

Communication/Interpersonal Skills

EXPERIENCE

General Manager, Human Resources / The Cheesecake Factory - Arcadia, CA, CA 10/2011 - 12/2021

Oversee 180+ staff members at each location.

Implement programs to enhance productivity and reduce liability through improved communication and HR practices.

Utilized several payroll applications including ADP and UKG Pro

Provide performance reviews through Success Factors

Served as liaison between staff and insurance company.

Improved attrition levels by 75% in our kitchen and 26% for our front of house team

Served as company representative in EDD hearings and small claims court.

Conducted orientations, onboarding, 30/60/90 day follow up and terminations.

Payroll Review and Finalization

EDUCATION AND TRAINING

MBA: Business Administration And Management 04/2001

Pepperdine University, Graziadio Business School - Malibu, CA

Bachelor of Arts: Psychology 08/1996

California State University Long Beach, Long Beach, CA

WEBSITES, PORTFOLIOS, PROFILES

www.linkedin.com/in/ian-ginther-730b2b10

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