Customer Service Call Center
Resume:
ARRE
YONEA
POWELL
**********@*****.***
Elk Grove, CA 95758
A highly motivated team player with exceptional customer service and administrative skills along with a flexible style, efficient, and able to stay focused under pressure. A self-starter with proven ability to complete multi-faceted tasks within allotted time constraints. PROFESSIONAL SUMMARY
TTEC - Service Center Representative
Sacramento, CA • 08/2020 - Current
Money Mart - Manger
Sacramento, CA • 01/2018 - 08/2020
IHSS - Caretaker
Sacramento, CA • 09/2014 - 01/2023
WORK HISTORY
Assist with enrollment and other health plan services at service center.
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• Updated account information to maintain customer records. Clarified customer issues and determined root cause of problems to resolve product or service complaints.
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Maintained professional, organized, and safe environment for employees and patrons.
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Onboarded new employees with training and new hire documentation.
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Evaluated employee performance and conveyed constructive feedback to improve skills.
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• Developed detailed plans based on broad guidance and direction. As a caretaker my duties included care for a quadriplegic elderly man
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Overnight shift included turns every 2hrs, personal hygiene care, and meal prep
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• As well as suctioning and wound care
Remained alert to problems or health issues of clients and competently responded.
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Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
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SKILLS
• Customer Inquiries
• Customer Care
• Microsoft Word
• CRM Software
• Call Center Operations
• Money Handling Abilities
• 10-Key
• Documentation
• Problem Resolution
• Active Listening
• Microsoft PowerPoint
• Microsoft Excel
• Staff Training
• Account Changes
• POS Systems Expertise
• Customer Account Management
WILLIAM DAYLOR HIGH SCHOOL
GPA: 3.33
CONSUMES RIVER COLLEGE …
NURSING
PROGRAM
GPA: 3.00
EDUCATION
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