**** * ********* **. ******, IN *****

765-***-**** adydwa@r.postjobfree.com

Andrea Gonzales

OBJECTIVE

Seeking a position where I can enhance my verbal and written communication skills, computer skills and organizational skills. Background includes working directly with the public, can work independently, and can maintain accuracy in a fast-paced working environment. Do have experience in Word, Excel and MS Works.

SUMMARY OF QUALIFICATIONS

Ability to handle inquiries and requests in a courteous and

professional manner, including calls received in crisis, and/or from

abusive caller

Ability to listen to, empathize with customers, and acknowledge

their concerns

Computer and keyboarding skills sufficient to record information

from the inquirer in an accurate and efficient manner

Ability to use web top search and retrieve information

Ability to take direction within a team setting and complete team-related work promptly

Ability to handle protocol and to apply sensitivity and discretion

in handling confidential information

Excellent customer service skills

WORK OF EXPERIENCE

Sept 2022 – Feb 2023 Marion All Star Marion, IN

Customer Service Representative

Identify customer needs by using information provided

Manage system data

Problem solving to ensure customer satisfaction

Patience and able to remain calm in stressful situation

Excellent verbal communication skills

May 2020 – Mar 2022 Guidant Global/CER (North America) Muncie, IN

Lead Investigator/Contact Tracer

Managed multiple software platforms: Microsoft Teams,

Outlook, Forms, Excel and Dynamics, Panviva, Zotec, Genesys

Exhibited excellent customer service averaging over 90 % on all quality assurance scores

Spoke with new COVID patients to gather information about their illness, exposure and close contacts

Handled calls from citizens seeking information on COVID-19 vaccine, scheduled, register and provided consent guidance

Oct 2015 – Mar 2020 Muncie Community Schools

Muncie, IN

Substitute teacher

Follow lesson plans provided by teacher to create a cohesive and consistent learning experience for students

Manage classroom effectively to enhance student(s) participation and minimize distractions

Supervise students inside/outside of classroom

Adapt teaching skills to fit the needs of individual student(s)

EDUCATION

May 2000 Ball State University Muncie, IN

Bachelor of Arts in Political Science

Dec 1997 Ball State University Muncie, IN

Associate Degree in Criminal Justice & Criminology

REFERENCES

Available upon request

Contact this candidate