Sales Associate Customer Service

EK

ESNEHA KALFEY

esnehakafley@gmail.com 682-***-**** Fort Worth, TX 76131

I am result oriented professional with experience in accelerated growth. Frequently praised as a hard working by peers and managements. Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. I can be relieved upon to help your company achieve its goals.

Quality Assurance

Customer Service

Problem-Solving

Multitasking and Organization

Organization and Time Management

Appointment Scheduling

Verbal and Written Communication

Detail-Oriented

Time Management

CPR Certified

Critical Thinking

Modoma Plano, TX

Patient Success Cou

02/2023 - 05/2023

Applied HIPAA privacy and security regulations while handling patient information.

Verified demographics and insurance information to register patients in computer system.

Organized and maintained records by updating and obtaining both personal and financial information from patients.

Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.

Obtained necessary signatures for privacy laws and consent for treatment. Communicated financial obligations to patients and collected fees at time of service.

Dillards Department Store Arlington, TX

Bussiness Manager

12/2021 - 01/2023

Started as a sales associate in the men's clothing and within 6 months review, got promoted as a Demin Specialist and in the next 2 months got promoted as a business manager in the Juniors department. Interacted with customers and vendors with utmost professionalism to solve various problems.

Defined accountabilities and established performance objectives and metrics to execute strategy.

Maximized business growth by driving high adoption and usage of marketing platform.

Improved tools to enable better tracking and business analysis. Provided feedback to improve strategies, programs and initiatives. Collaborated and built trust within organization and with customers, meeting or exceeding expectations.

Drove high performance by developing team members. Summary

Skills

Experience

H&M Hennes & Mauritz Fort Worth, TX

Sales Associate

11/2019 - 03/2021

Helped customers find specific products, answered questions and offered product advice.

Engaged customers in friendly, professional dialogue to determine needs. Answered incoming telephone calls to provide store, products and services information.

Collected payments and provided accurate change.

Worked with fellow sales team members to achieve group targets. Answered product questions with up-to-date knowledge of sales and promotions.

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items. Assessed customer needs to provide assistance and information on product features.

Built and maintained relationships with peers and upper management to drive team success.

Trained new team members in cash register operation, stock procedures and customer services.

Altitude H2O Grapevine, TX

Lifeguard

06/2019 - 11/2019

Watched over swimmers to respond quickly to distress situations. Monitored behaviors for safety violations and took steps to prevent further violations.

Participated in monthly training courses to stay up-to-date in water rescue techniques.

Cautioned swimmers regarding unsafe practices and safety hazards. Identified emergency situations or potential drownings and entered water for lifesaving measures.

Used training and medical supplies to examine injured people and administer first aid.

Glo Sun Spa Keller, TX

Room Attendant

12/2018 - 04/2019

Cleaned and returned vacant rooms to occupant-ready status. Locked guest rooms after performing housekeeping services and maintained complete security.

Welcomed guests, provided answers to questions and anticipated guests' service needs.

Interacted pleasantly with clients and guests when performing daily duties.

Delivered extra linens, paper products and toiletries to guests. Inspected rooms for safety hazards and working conditions of equipment to report repair needs to maintenance team.

Timber Creek High School Fort Worth, TX

High School Diploma

06/2020

University of Arlington At Texas Arlington, TX

Biochemistry

Tarrant County College District Fort Worth, TX

Biochemistry

Education and Training

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