Customer Service Team Member

ELIZABETH GARCIA

**** ****** ******, ***********, **********, 93306, US • 661-***-**** • ******************@*****.*** Professional with over [Number] years of experience in project management and process improvement initiatives across the enterprise. Team performance can be improved by using innovative management techniques and providing resources to help people succeed. Flexible

Customer-focused and high-energy team member with experience in customer relationship management, conflict resolution, safety protocol, regulatory compliance, and time management.

Positive

Customer-focused

Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company. Reporting and documentation

Self-motivated

Customer service

Strong verbal communication

Organization

Sales and marketing

Supervision

Team management

Pricing tool development

Team building

Team Leadership

High School - 1995

Bakersfield High School - Bakersfield, CA

Coach,assistant manager - October, 2015 to Present Walmart Supercenter - Bakersfield, CA

Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department. Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies. Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date. Department Supervisor - May, 2003 to October, 2015 Walmart Supercenter - Bakersfield, CA

Exceeded sales targets and met business objectives by motivating employees and promoting targeted products. Increased earnings by achieving sales goals, improving customer service, and sticking to team goals. Trained and coached employees on how to deal with various aspects of sales, complicated issues, and difficult customers. Reviewed sales reports in order to identify and improve sales performance, as well as to support inventory management and [Action]. Professional Summary

Skills

Education

Work History

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