Front Desk Development Manager

Alvina V Brown

**********@*****.*** 574-***-****

Work History:

Y7 Yoga Studio May 2017 - March 2020

Learning & Development Manager New York, NY

● Reported to Head of People & spearheaded company-wide learning & development initiatives (> 200 employees) integrating diversity, equality and inclusions throughout each program design.

● Oversaw New Hire Orientation for all field staff including training sessions, on-the-job training, and personal development content

● Created and facilitated professional development content aimed at supporting employee growth & retention; catered training methods to different types of learning styles & created safe spaces for dialogue. Most successful series included:

Understanding Compassion Fatigue

Inclusion within Gender & Language

Conflict Management

Music as Therapy

● Partnered with Diversity, Equity & Inclusion team to curate seminars around cultural appropriation, language within music and the role triggers play in the yogic experience

● Supported People Ops team in identifying new strategies for increasing engagement and relationship building across organization such team challenges, e-learning and more Studio Manager April 2016 - March 2020

New York City, NY

● Oversaw all studio operations for two studio locations including logistics, maintenance and facilities

● Recruited, hired & trained over 7 Front Desk Associates & Managerial Support for 3 New York City & one Chicago locations

● Owned studio retail merchandising, ensuring brand guidelines and standards were upheld at all times

● Managed clients accounts, membership payments and class bookings via MindBody

● Acted as trainer & mentor for new Studio Managers VITAL Climbing Gym Brooklyn April 2021 - Present

Fitness/Cycling Instructor

● Assess risk stratifications, fitness goals, relative flexibility, body composition and complete functional body screening for private clients

● Modify classes and training approaches according to each individual’s progressions

● Assist in program designs for group classes, cycling classes and private sessions AQUA Studio June 2018 - February 2023

Senior Cycling Instructor New York, NY

● Deliver motivational, safe, educational, and professional predesigned workout classes to ensure clients are satisfied with their workout program and remain motivated to attain their personal fitness goals.

● Coach other instructors on appropriate music selections, gender neutral pronouns in class and overall format of 45- minute cycling classes; ensuring an inclusive & consistent class experienceCreate

● Go above & beyond to develop meaningful relationships with clients

● Developed positive relationships with participants ensuring an inclusive and consistent class experience.

Blink Fitness July 2017 - August 2018

Personal Trainer Astoria, Queens

● Obtained all mandatory certifications and continuing education via NASM and ACE fitness

● Created individualized workouts for clients to obtain optimal fitness goals

● Participated in prospecting activities such as call drives, body fat analysis tables and exercise demos as needed

● Assisted club team as needed in keeping the fitness floor tidy and fitness equipment in good working order

Starbucks (76th and Columbus) September 2015 - August 2016 Barista

● Went above & beyond to uplevel the in store customer experience

● Assisted with new hire onboarding training through mentorship, positivity, and coaching as needed

Education:

Indiana University Purdue University Indianapolis Indianapolis, IN Bachelor of Arts in Journalism August 2010 - May 2014 Minor in New Media

Certifications:

NASM Certified Personal Trainer

ACE Fitness Nutrition Specialist

First Aid and CPR Certifications

Y7 Yoga - 200 Hour Yoga Teacher Training

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