Customer Service Representative
Resume:
Dawn Roark
Danville, IL *****
***********@*****.***
Customer Service Representative
Authorized to work in the US for any employer
Work Experience
Residential House Cleaner
DAWNS CLEANING SERVICE - Danville, IL
Present
I have been doing in home housecleaning on my own for the past 11 years Customer Service Representative
A.W. Companies, Inc. - Minneapolis, MN
November 2020 to June 2023
I do customer service calls, respond to customer emails and surveys, and do on-the-job training with new agents. This is a high-call-volume call center. Account verifications, and assist customers with errors. Help customers place online orders as well as troubleshoot website errors. The system I work with is Salesforce and Service now. I have left this job to look for better pay in remote customer service. Telemarketer
CTS Services
October 2020 to October 2020
I worked here during seasonal political calls
General Manager
Boutique Hospitality Management - Danville, IL
August 2019 to July 2020
I Designed and pressed shirts using sublimated ink. I worked the cash registers, took customer phone calls and did daily office task's
Office Assistant II
Deb Friday Realtor - Danville, IL
December 2014 to January 2018
I worked as needed, data entry, writing rent receipts, filing, answering phones about rentals, entered rent payments into ledger
Office Assistant
Gutterriddge Harley Davidson - Danville, IL
June 2004 to October 2011
I did many things within the Harley Shop from cleaning, customer service, title work, accounting Education
High school
Danville High School - Danville, IL
August 1984 to May 1988
Skills
• Residential Cleaning
• Cleaning Experience
• Home Care
• Commercial Cleaning
• Hospitality Management
• Event Planning
• Cleaning
• Customer service
• Payroll
• Office Management
• Typing
• Microsoft Outlook
• Communication skills
• Data entry
• Microsoft Word
• Telemarketing
• Salesforce
• Cold Calling
• Guest Services
Assessments
Workplace safety — Proficient
September 2022
Using safe practices at work
Full results: Proficient
Warehouse safety — Proficient
September 2022
Using safe practices in a warehouse setting
Full results: Proficient
Retail customer service — Proficient
September 2022
Responding to customer situations in a retail setting Full results: Proficient
Sales skills — Proficient
October 2020
Influencing and negotiating with customers
Full results: Proficient
Call center customer service — Proficient
September 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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