Administrative Assistant Customer Service

Phenix City, AL ***** 706-***-**** *************@*****.***

DONNA WHEELER

Dedicated leader offering leadership experience in administrative positions. Top-notch management abilities in financial, personnel and clerical areas. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

PROFESSIONAL

SUMMARY

Recipient of Columbus College Merit Award,

Columbus College Speech Award, Children

Pastor Award,

Sunday School Director Award, and

Customer Service Award in Restaurant

Industry

ACCOMPLISHMENTS

SKILLS ● Medical Terminology

Benefits/FMLA

Administration

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● Regulatory Compliance

● HIPPA Compliant

Onboarding/Personnel

Engagement

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Payroll (QuickBooks, Sage,

Mass 90)

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Accounts

Payable/Receivable

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● Proactive/Self Starter

● 10 Key Proficient

● Contracts Negotiation

● Lean Practice Optimization

● Maintained Various Reports

HUMAN RESOURCES GENERALIST 01/2018 to 12/2022

Phenix City Health Care, Phenix City, AL

WORK HISTORY

Provided guidance to managers and employees on talent management, payroll, FMLA, and benefits.

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● Implemented and supervised orientation procedures for new hires.

● Facilitated criminal background check process for new hires. Processed unemployment claims and acted as company representative at unemployment hearings.

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Established open door policy for employees to approach HR directly. Managed change through open communication for addressing employee concerns, allowing for different opinions and publicizing new strategies.

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● Processed Payroll on a semi-monthly basis. Took company from live checks to direct deposit. Devised new procedures for coding and entering invoices for payment processing. which decreased finance charges and interest charges.

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BOOKKEEPER 06/2015 to 01/2018

AJK, LLC, Columbus, GA

ADMINISTRATIVE ASSISTANT 05/2012 to 06/2015

Columbus Cardiology Associates, Columbus, GA

● Reconciled and corrected issues with financial records.

● Completed tax forms in compliance with legal regulations.

● Recorded deposits, reconciled monthly bank accounts and tracked expenses.

● Input financial data and produced reports using QuickBooks and Sage.

● Developed monthly, quarterly, and annual profit and loss statements and balance sheets. Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.

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● Completed payroll for clients and maintained detailed records of procedures.

● Answered multi-line phone system, routed calls, delivered messages to staff and greeted visitors.

● Managed and oversaw all aspects of accounts payable processing.

● Executed record filing system to improve document organization and management. Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

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Negotiated contracts with vendors and suppliers for office supplies, equipment, and services, to help maintain the budget.

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● Managed department budgets and generated financial reports for management review.

● Reviewed employee timesheets for discrepancies; maintained overtime expenses. Columbus College, Columbus, GA

Associate of Applied Science, Criminal Justice

EDUCATION

CERTIFICATIONS Basic Life Support-American Heart Association

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